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	Rajeev Singh Head - Volume Business Samsung India Apr 12, 2006

Moderator :
Good Morning, Welcome to Channel Chat with Mr. Rajeev Singh

Rajeev Singh :
A Very Good Morning to all channel partners

Abhishek Ajitsaria,computer arcade,guwahati :
Q: How are Samsung monitors currently positioned in the market?

Rajeev Singh :
Abhishek,Samsung is the market leader worldwide as well as well as in India.We have currently more than 40 % marketshare in Monitors in India as per IDC,Q4 2005 results. Shashi Lohiya,Softium Systems,Anand :
Q: What is the procedure for getting the distributorship and dealership of Samsung?

Rajeev Singh :
Shashi,You need to get in touch with our sales manager for West Parvez ,Mobile-9833076896

Abhishek Ajitsaria,computer arcade,guwahati :
Q: how do you position Samsunf TFT against other brands in the market?

Rajeev Singh :
Abhishek,Samsung TFT Monitors are having a premium postioning in the market as we offer the best quality and value for money to the customers.Add the excellent channel network that we have with partners like you, we lead the market in TFT with 38% marketshare in Q4,05 as per IDC.In Q1 this year, ...

Rajeev Singh :
abhihsek,should be more than 50%.

Mr. Naveen,N Square Systems,Delhi :
Q: Please update us about upcoming offers and schemes from Samsung.

Rajeev Singh :
I am sure you are aware of Samsung Bond to win program for SIs.With effect from 10th April, we have added our TFT monitors in this program.So this program now includes CDT & TFT Monitors,HDD & OMS.This is valid till 31st May,06.

Ramandeep Singh,Singh Infotech,Amritsar :
Q: What steps are you taking for futher improvement and making your after-sales services better?

Rajeev Singh :
We are increasing our coverage in C & D Class cities as our focus this year.In addition to this, we will be taking improvements to provide faster TAT for our HDDs.You can expect some exciting announcements in this regard soon.

Kumar,Kumar electronics,bangalore :
Q: How is Samsung biz now in the market compared to LG?

Rajeev Singh :
We are clear market leaders in CDT as well as TFT Monitors.As per IDC report of Q4,2006,we have 41% markethshare of CDT branded market while LG is at 32%.In TFT, we have a big lead over LG with 37% marketshare over LGs just 15% share in Q4,05

Mr. Sudhanshu Aggarwal,Comnet Vision,Delhi :
Q: Other competitive brands are offering the same quality at low prices as compared to Samsung. Are there any plans to revise the same?
The availability of 19 inch, 20 inch and 21 inch TFT is not good in flow as many times we need to wait for long. Please do the needful.

Rajeev Singh :
Sudhanshu,Samsung quality is definitely better than competition and we dont want to be a price leader.At the same time TFT prices keep on going down as worldwise markets are shifting to TFTs very fast and major production capacity expansions are taking place.We have revised our 19" TFT prices...

Rajeev Singh :
...this month and we are much more competitive now.The availibility will also be better for these SKUs in April.Pl. note that we are the only company that Manufactures TFT monitors in india and we offer most consistant supplies.

Arjun Keshri,Keshri Infotech,Bangalore :
Q: On the matter of special schemes and offers, Samsungs competitors have been more aggressive, as they offer better schemes and execute their commitments in time.Please comment?

Rajeev Singh :
I think we offer better schemes.What do you say about bundling a laser printer free with our 17" TFT monitors and many such offers.I agree with you 100% that we need to make major improvements in settling our schemes faster and our focus is in that direction.In Samsung bond to win scheme, we are...

Rajeev Singh :
...offering redemptions any time which we have never done bofore.For free laser printer promo with 17" TFT, we will settle this scheme in 45 days after the clousre which is 15th May with the end consumers.

Rajesh,Sri ram computers,Chennai :
Q: What is the warranty policy for your monitors

Rajeev Singh :
Rajesh,3 years warranty.

Mr. Mayank,Micron Computer,Delhi :
Q: We often face lots of problems in replacement of HDD, You should provide quicker replacement services to boost up the sales...
With regard to the offer of free printer with TFT we didn?t get any response or feedback. Please comment.

Rajeev Singh :
Mayank,as i replied in response to an earlier question, we will make our HDD TAT much better and free laser printer scheme will be settled by 15th May.Pl. note that it is an end consumer scheme only.

Jayakumar,Hitek Electronics,Chennai :
Q: What is the current service structure at Samsung?

Rajeev Singh :
Jayakumar,pl. give me your mail id so that i can send you our complete list of service centres in your area.

Ajay,Batra Infotech,Mumbai :
Q: The clearing of old stock should be faster as at times we face a lot of problem to sell the old stock which we get from the distributors

Rajeev Singh :
We always try and finish them before launching new products.Anyway, i will note your concern in this regard.

Sanjay Chauhan,Hi-Tech Computers,Ujjain :
Q: There is no service station of Samsung in Ujjain, why? What is the replacement policy of Samsung?

Rajeev Singh :
Sanjay, our focus in service this year is to expand our service network in C & D class cities and I hope to include places like ujjain.Our service policy differs from product to product.You can mail me at rajeev.singh@ samsung.com and i will reply to u in detail.

Raja,Bird Computers,Chennai :
Q: What is the use of DNIE in Samsung monitors?

Rajeev Singh :
Raja,Digital Natural Image Engine(DNIe) gives you brighter and clearer images.That is the user benefit.

Anuj,Armaan Marketing,Bangalore :
Q: Channel Partners are not getting price list for new products as well as for the old products. Please rectify this...

Rajeev Singh :
Anuj,Point noted.

Jeetendra Ganatra,Om Systems,Jamnagar :
Q: I am facing replacement problems in Jamnagar, who could i approach from samsung?

Rajeev Singh :
Jeetendra,Pl. contact Ajay Kale at 9879009197

Vinay Jhanjhary,Star Computer Solutions,Jaipur :
Q: How can I get the latest information about Samsung products?

Rajeev Singh :
Pl. visit our partner website at www.samsungindia.net

Moderator :
We have another 5 minutes to go before the Chat concludes

Ms. Latika,Apple Computers,Delhi :
Q: Samsung offers a number of schemes, but to avail the benefits we need to follow a lot . Some times even after many follow-ups we dont get any feedback. Please comment.

Rajeev Singh :
Latika,You will find a big improvement from our current scheme Samsung bond to win offer.

Chetan Shrivastava,The Computer Zone,Jaipur :
Q: Will there be any price variation in LCDs?

Rajeev Singh :
For the month of april,there is a price reduction mainly in 17" & 19" TFT models.

Siddaraju,UK International,Bangalore :
Q: There was some manufacturing problem with Samsung HDDs. Has this issue been taken care of by the company?

Rajeev Singh :
Siddaraju,I think that was a long time back.There is absolutely no quality/manufacturing problem with Samsung HDDs.

Mr. Rakesh,Bytech Computer,Delhi :
Q: I need the details about the DVD dual writer with dual technology. Please update on the same or send me a mail for its all details.

Rajeev Singh :
Rakesh, pl. send me a mail on rajeev.singh@samsung.com & i will give u a detailed update.

Moderator :
We apologize for the delay this morning.

Moderator :
Thank you Mr. Singh for joining us on the chat

Rajeev Singh :
Thanks Channel Times .it has been a privilege interacting with all the channel partners.For all the remaining questions, i will make sure to send a reply on ur respective mail IDs.Hope to catch up with u more often on a platform like this one.Till that time,Happy selling Samsung!!

Moderator :
We also thank all the participants. There are many pending questions, which will be forwarded to Mr. Singh. Do join us for the next live Spotlight Chat on April 19, 2006 at 11:00 am

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Comments

Sep 17, 2007 12:29 PM

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Dear Support, I have purchased a Samsung make CRT Monitor from your show room. Details are as bellow. Model no:- SyncMaster 793s S/N:- S00JJ20XB69507 Purchase Date :- 10/02/2005 This monitor comes with 3 years warranty. Now monitor have color problem on Date:- :21 Aug 2007 I have launched the complain no 8405830107 for the same on Date:21 Aug 2007. But that complain terminated by the Samsung service station due to my unreachable phone. Then I have re lunched the complain No. 8405830107 for the same on date 5th sep 2007. Service engineer Mr.Naresh Thakkar come to attend the problem from surat Samsung serveice station on 14th sep 2007 and said, ?This problem is not covered in warranty, So you have to pay for that?. I ask him to give me the service report with same thing written on that. He has denied for that, then again I had ask for the same, at this time he started shouting loudly & badly misbehave with me & my parents. So what do I have to do for this & to resolve my existing problem? Kindly do the needful for the same & resolve my issue. Regards, Kishan K.Chudasama Mob - 0 98255 77262 Bharuch 392001 Gujarat

- Kisan Chudasama, Home, Bharuch

Reply

Jan 18, 2010 08:37 PM

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pls give me details abt samsang service center in bharuch or ankleshwar.if there is an unavailable service centre in this area.give me details of nearest one service centre. (baroda)

- vipul rana, hipl, bharuch

Reply

Feb 19, 2009 05:59 PM

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we are the media people running studio at chennai-india, we are using 7 air conditioner(split) machines at our studio. everything is going fine still last month, when we bought new samsung splic AC at December 2008 at SHAHS-Chennai , when it strated it was good for few days afterwards its started stinking the whole room, so that we called the customer care persons, they came and said that nothing fault with machine and the fault was in the external pipe. we changed the pipe with their supervision, again it started stinking. after that we called customer care people 7 times, every time they come and telling different reasons...we made all changes what they said still the problem persists. AC is getting problem, if we switch the temperature above 22. The problem is so worse that two of our staffs got respiratory infection. We can't tollerate this anymore.. and we never expected something like this from samsung. here after we think, we should think twice before buying any samsung product. We had registered another complaint today(19/02/09) by 11.30 am.They promised to come today itself..now its 5.30 and nobody had turned up. we are no longer interested to spend anything on this AC again.. this is for your kind information.. thankyou complaint no. 8406720055 rgb, S3, SPL Subh Vihar,57/27, Bazullah Road,T Nagar, Chennai ,Tamilnadu 044 - 28140507 / 579 . mob: 09884359184,

- rgb, rgb, chennai

Reply

Oct 05, 2008 07:30 PM

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dear sir i have a beautiful showroom in alibag chondi main retail area road touch property 3000 sq ft, best for showroom for your products,alibag is getawy for rich n famous of mumbai wt speedboats,hving villas of 10,000-50,000 sq ft, demand is tremendous, no showroom for electronics, can offer same to you, can take a look at the same,no better site n location ,let us know

- PREM MAHTANI, INDIAN GLOBAL, MUMBAI

Reply

Sep 30, 2008 04:15 PM

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Dear Sir, Can you guid me Whom should I contact to know more about how to become moulded plastic component supplier to samsumg?

- Chirag, Shaily Engineer, Baroda

Reply

Sep 05, 2008 09:54 PM

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Dear Sir, I lodged complaint for repair of LCD monitor on 20August2008, but till date complaint is not resolved. And i don't get any call about status. Though i called sales manager pune but he is not responding. please guide me about how to raise the complaint (monitor which i purchased is 7 month old & failed 3 times within this period),Thankining you Santosh(09763701791)

- santosh, param creative , pune

Reply

Aug 27, 2008 11:36 AM

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Can you give me email id of quality controller of Samsung Home appliances ? Where can I complain if Service Technicians are irresponsile ?

- Sanjay Rajan, Olam Exports, Calicut

Reply

Jun 27, 2008 12:26 PM

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your customer engineer call me about my complain and he tell me on phone my monitor data cable is problematic and data cable is not covered in warranty and he tell me it is charged 175 Rs. for this repairing, very first day this problem found in my monitor why should pay for this? Already my monitor repaired 4 times by Samsung engineer. This problem is pending from very long time. Please help me........ Model no: - Sync Master 794MG S/N: - AR17HHAP731300P Purchase Date: - SEP 2007 Purchased from: - ZEN Computers. contact no: 9979766740

- yogendra, ABC Bearings Li, Bharuch

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Sep 12, 2007 04:31 PM

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Hi I have join to samsung on Oct.2006 as a coordinator in it scheme team, i am looking of scheme vendor payment managment & handling of market sensing owhnership.

- Rakesh K Mewati, Samsung India E, New

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Aug 22, 2007 03:19 PM

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dear sir 17-08-2007 i gave a complain sumsong service station (complain no is 8402168164)that my samsong moniter(sync master 793) is not working.6 day over there is no respond. when i am calling 1800 11 00 11 they are telling we will send the person.this is called servise. in 2005 i perches same moniter from surabhi computer shop bill no is 8829. same problem happened whit that moniter your people are not abale to repir and told now its work. due to that problem i sold it only 1500 ruppise.this time after repiring the moniter iwill sell it and going for LG.GOODBYE SUMSONG

- sidhartha, NIGROF, bangalore

Reply

Aug 02, 2007 08:32 AM

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where is the Samusang service centre in Guwahati,assom?

- Leeju, IIT G, Guwahati

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Jul 22, 2007 11:48 AM

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I would like to know the prices of 21 inch computer TFTs and which one is the best in terms of resolution and performance?

- sanjoy roy sark, WIPRO LIMITED, KOLKATA

Reply

Sep 28, 2006 06:55 PM

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I am the director of this company and we deal in computers and laptops and office automation products, i am interested in opening a service centre in Bhandup, Mumbai for Samsung products....if u r interested for the same let me know

- Suraj Suvarna, Spectrum Office, Mumbai

Reply

Sep 08, 2006 06:17 PM

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Dear Sir, I am purchase the 17" LCD in awesome Twosome offer. i am sending all document and DD with youre requirment. But i am not received the printer till date. What i can do Thanks Rajesh Nigam 09415079818 9236060486

- Rajesh Nigam, css, Lucknow

Reply

Aug 11, 2006 11:49 AM

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How much market share of Samsung TFT Monitors in India

- sudhir, MI&EPL, Delhi

Reply

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