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Acer Plans to Make Service Accessible
By
Charu Khanna
New Delhi, Jan 26, 2008
To establish and maintain a strong service network, Acer has some serious plans to improve on the service front. In that, the company is also in hunt of service partners across the country. The focus will be to address, unexplored areas.
Sudipto Ghosh, Chief Support Officer of Acer India said, "We have a plan of recruiting the service partners in around 199 cities and the focus would be on C and D class cities."
It may be recalled that Acer currently has 150 Authorised Service Providers (ASPs) in 201 cities and is determined to reach the 400 partners.
The criteria for selecting a partner would depend upon Infrastructure, dedication, and capability to maintain the buffer stock and should be willing to invest in the buffers.
Sudipto Ghosh also said, "A service partner must have maximum bandwidth available in the region because low bandwidth can hamper the productivity of work."
Acer also will organize a two-day technical training program for the engineers of service partners, which will enable them to tackle the technical problems in a better way and pass the Acer certification test, which is essential for everybody to be a partner.
Secondly, to achieve a greater customer satisfaction, Acer is coming up with a program for the end customers to give them online status of their service related issues. This is something like an online status update check. It will let a customer know on which their query is.
Sudipto said, "the customer just need to fill their complaint number to get the details and status of the service." He added, "As we document all these things in a well organized manner, it won't be a tough job for Acer to launch such a portal."
Related Links:
Acer Spreads Its Wings in Bhubaneshwar
Acer-Intel Concludes End-Users' Event in Pune
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where can i check my RMA online..
Give me the link.. |
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- Rahul,
Acer User, delhi
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please let me know whom to contact for having a Acer service centre in Pune |
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- Pushkaraj,
Excel, Pune
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Dear Mr.Pushkaraj,
Thank you for your interest shown. Please contact our Support Manager , Pune - Mr. Mahesh Kulkarni Mobile 93 716 15696 email mahesh_kulkarni @acer.co.in |
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- Mahesh Kulkarni,
Acer India Pvt , Pune
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PLS. GIVE US THE CONTACT DETAILS FOR FURTHER TALK |
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- sunil,
suyash computer, pune
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Dear Mr. Sunil, Thank you for your response. Please contact our Support Manager , Pune - Mr. Mahesh Kulkarni Mobile 93 716 15696 email mahesh_kulkarni @acer.co.in |
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- Sudipto Ghosh,
Acer India, Bangalore
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Laptop-9871235150 |
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- Vishal,
Total Solutions, Delhi
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would be interested in being a part of acer service setup. Can cater to customers between Mira Road to Dahanu. Having Office very near to Rly. Station, making it easily accessible to all. |
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- Naresh,
ACE Computer Sy, Vasai
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SB ORiON Officially launching the COMBO PC in North East Region on 18th Feb. 2008. At Prag Plaza Complex, Bhangagarh, Guwahati.
COMBO PC: It works in 19 volts, power consumption is approx. 40 watt. Where as any other PC consumes 350 to 450 watt.
Combo PC saves energy, All-in-one compact design, Folding & Portable, Occupies minimum space, light weight, Ideal for Home and Offices uses. COMBO PCs are now available in five different models and in two different colors; soon it will be available in six different colors. At a price point starting from Rs. 18,500.
This COMBO PC is unparallel when Space is at premium, power is a necessity and beauty is a must, the Druptech All-in-One COMBO PC has everything you need in a slender space-saving design.
Combo PC will be available at all retail out lets in entire North Eastern Region.
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- SB ORiON,
Assam, Guwahati
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Thank you ACER.
Your plans are very Good, The top think is two days Service training. |
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- Justus U P,
Aashwincomputer, Marthandam
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