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Acer to Run Camps and Set Up More Service Centers
By
Nirendra Dev
Mumbai, Sep 11, 2007
Identifying services as a major thrust area to continue its northbound movement, Acer India will launch service camps across the country to augment customer support systems even as it proposes to raise the number of service centers.
"Acer has been investing a lot of time, money, and resources in customer support and as part of this endeavor we'll now run service camps, especially for the consumer segment," Sudipto Ghosh, general manager (Customer Support) of Acer India told ChannelTimes.
He said the program is expected to be unveiled by the end of this calendar year and will cover at least 20-25 cities, while for corporate and hi-end customers the company will set up on site servicing camps.
According to him, services continued to be an important facet in Acer's marketing and channel program with the vendor having installed a state-of-the-art call center, hi-end CRM software, and a revamped Acer Partner Network software facilities for all its 200 authorized service providers.
"We'll improve the basic infrastructure in services further by enhancing the number of home-grown service centers to 100 from existing 80 for notebooks, and up to 300 from existing 200 for desktops," he said.
Ghosh said the vendor will also roll out a unique Web-based payout mechanism for partners under which all payment-related matters for the channels can be dealt with faster and in more transparent manner.
He also said, there will be an onsite support backup for notebooks for select corporate customers.
Dwelling on various service providing systems of the company, he said, unlike many vendors Acer India is using specially created CRM software 'Clarify' made by US-based Amdocs since 2005 under which the call centers and service engineers can interact effectively and keep tab on things.
Besides these, Ghosh said to help partners and customers easily resolve all their service woes, there's a system in place to receive SMSes and pass them on to call centers for quicker redress of grievances.
Related Links:
Acer Needs to Revamp Services and Awareness Level
Acer Acquires Gateway, Strengthens Global Standing
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i want a service centre at bhilai from which ia have to get good service for my laptop |
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- Binesh,
BHEL, Bhilai
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Mr Binesh, kindly arrange to log call to our toll free no for notebook on 1800 11 6677. Also forward your contact no so that we can resolve matter.
Uday Phokmare , Acer India Pvt ltd Nagpur Cell No 09372331246 |
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- Uday Phokmare,
Acer India Pvt , Nagpur -10
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Can you guide me as to where(Addresses) are the Acer Lap Top service centers located in Mumbai(I stay at Vile Parle), as I have fault in my brand new Acer Laptop. |
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- Ajay Hattangadi,
Genovate Studen, Mumbai
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We have a experience of 9 years in service line .We are intrested in setting up a servie centre in Pune .Kindly guide us accordingly as to whom should we contact in this regard |
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- Prakash,
Excel Computers, Pune
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Dear Sir,
We are interested to setup Acer service centre in Central Orissa as you have no service centre in this area although you have good population in the industries of this area.
Kindly inform me if you are interested to ccept my propsal.
Sibapashad Mishra
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- Sibaprashad Mis,
Wits Infotech P, Angul
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The services of ACER India Ltd. has definately improved in last 5-6 months.We are not facing any majour service related problems at our region. The service satisfactory level has improved in pass few months. |
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- Manoj Dadlani,
Channel 4, Bhop, Bhopal (M.P.)
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Acer need more service centres, in Dehradun its very poor service. |
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- S.SINGH,
ELEGANCE, DEHRADUN
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Dear Mr.Singh,
Though we have Service Centres for Notebook support including Monitor repair Centre in Dehradun(apart from ASPs for Desktops & Servers), but in case you feel that the support being rendered by these service centres are not upto the mark,then you are welcome to give us your valuable input to enable us to take necessary corrective actions. Iam reachable on 9313373715 for further discussion. |
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- Amrish Mahajan,
Acer India, NEw Delhi
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Yes We agree with ACER's decision of opening more service centres especially in class B and C cities. It will definitey boost the sales |
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- S.Ramani,
Compcare, Bangalore
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Considering providing Better services & services provided at door step is always a welcome sign. This policy always pays high in the long run. Another point to be noted is providing hassel free and paperless service. |
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- Vijay Bamba,
Computer Ghar, Ghaziabad
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We are interester in becoming service partnerin jammu .
-ashwani
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- ashwani,
sachdeva comput, jammu
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Dear Mr.Aswani,
You may get in touch with our Support Manager at Acer Chandigarh on 9356067242. |
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- Amrish Mahajan,
Acer India, Delhi
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We have very good facility at Siliguri, we are interested to tie up with ACER for setting up service centres at Siliguri... Thanks & Regards, Tushar Mukherjee, Mobile No: 9434063077 |
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- Tushar Mukherje,
Kiox Consultanc, Siliguri
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Dear Mr.Tushar Mukherjee,
Thanks for your interest to tie up with ACER India, for services. We request you to kindly send us the details of your service infrastructure/facilities available in Siliguri. |
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- Abhijit Sarkar,
ACER India Pvt., Kolkata
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we are interested in becoming service partner |
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- Kshitij,
Computech Assoc, Bhilai
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Dear Mr. Kshitji,
Thank you for your interest in becoming Acer Service Partner. Request you to please contact our Manish Raghav - Service in charge Raipur at 94 256 88233 or Uday Phokmare, Customer Support Manager, Nagpur at 93 723 31246. Thank you |
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- Sudipto Ghosh,
Acer India (Pvt, Bangalore
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I certainly agree with the decisions. Acer is one of the known companies and the support that I have got is very encouraging and distinguishable. |
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- Kaushik Mukherj,
Aryaan Solution, Bangalore
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These steps are quite appreciable. Whatever be the size or level of the company, untill the company is support oriented, it doesn't stand anywhere.I have personally seen Acer as a Support Friendly Company. The Acer Products are excellent with latest & Fresh Technology & Features. The Price point is very aggressive and value for money kind. The kind of pace Acer is growing, I am sure it will rock the market soon becoming No 3...No 2...& No 1. The only concern in my mind is that whatever is said in press, the Acer team must make sure that it happens in action. All the best . |
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- Deepak Sharda,
Sharda Systems , Jaipur
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I THINK ACER SERVICES TILL DATE VER POOR ,SPECIALLY IN M.P.
ACER COMP. ONLY WORK ON PAPER NOT FOR FIELD
ACER SERVICE HEAD PLEASE CALL ME PERSONNALY |
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- ASHOK KHANDELWA,
NUCLEUS POWER C, Gwalior
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