|
|
|
|
|
Apple Begins Exchange Program on 1.8 Mn Batteries
By
Archana Venkatraman
Mumbai, Aug 29, 2006
Apple International, which has decided to recall 1.8 million batteries last week, has initiated a worldwide exchange program to provide eligible customers with a new replacement battery, free of charge.
Apple has determined that certain lithium-ion batteries containing Sony manufactured cells have strong possibilities of overheating under rare circumstances and pose fire hazards. These batteries were installed from October 2003 through August 2006 for use with the notebook computers like the 12-inch iBook G4, 12-inch PowerBook G4 and 15-inch PowerBook G4.
In India too the recall will happen through registration on Apple website, the pattern followed worldwide. The in-house Apple customer servicing team will be in charge of the replacement. However, due to logistical problems, in B & C category cities, the Apple authorized service providers will help in registering complaints and storing inventories, the company said.
Apple has about 37 authorized service providers in India including HCL Infinite, RSG Infotech, PCSS Solutions, among others. Complete details regarding the exchange program can be found at https://support.apple.com/ibook_powerbook/batteryexchange/.
When contacted, Apple Computer International stateded in an email reply, "We discovered that some Sony batteries in previous models of PowerPC-based iBooks and PowerBooks do not meet Apple's standards for safety and performance." It also clarified, "None of Apple's Intel-based notebooks are affected, only certain models of previous iBooks and PowerBooks. Our number one priority is to recall and replace the affected batteries free of charge."
The company further said that it does not anticipate this recall to have an financial impact on Apple and is voluntarily recalling the affected batteries. "Apple has initiated a worldwide exchange program to provide eligible customers with a new replacement battery, free of charge. This program is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and other international safety authorities."
When contacted, Taral Chauhan, business development manager for Apple at Neoteric, said, "This is a matter of concern in India too. However, we have not got any clarity from the principal about the inventory stocks, whether we should provide to our channel partners, or any correspondence regarding the same." Rupesh Pandey, managing director, Imagine, said, "The resellers or service partners are not involved in this at all. Apple has just instructed the partners to navigate through the website to enable our customers to do the same and answer their queries."
According to Apple, it may take about four to six weeks for the replacement batteries to arrive. Apple will send the replacement battery first and then one has to send Apple the recalled battery.
Apple's recalling announcement follows a similar announcement by Dell a fortnight back.
|
 |
Apple service is too bad.Product quality is not even 20% of the hype. We sell hp laptops Chandigarh.Visit beyond.co.in for details of Gadgets & Gizmos that we sell at Chandigarh. |
|
|
- logon to,
beyond.co.in, Chandigarh
|
|
|
|
|
Apple's commitment towards customer care is really appreciable. Apple have to strict their qc and inspection procedures to avoid such a big mistakes. |
|
|
- Ganesanvelusamy,
INDSYS Technolo, Coimbatore
|
|
|
|
|
One way it shows there commitment and honesty to wards customers its really surprising how Big companies like Apple can do this mistake.Were there quality control guys sleeping. |
|
|
- MadhuSudhan.N,
BDM Solutions P, Bangalore
|
|
|
|
Disclaimer |
ITNation
(India) Pvt. Limited and its sites:
www.channeltimes.com, www.techtree.com
and www.cxotoday.com provide
Comments and discussion boards as a professional medium
for the various businesses of the IT industry to discuss
business problems. Gossip, personal attacks and unsubstantiated
charges are prohibited. Messages posted on this Web site
as discussion threads or Comments (Content) are solely the
opinions of their creators and do not necessarily reflect
the opinions of ITNation (India) Pvt. Limited or its sites
www.channeltimes.com, www.techtree.com
and www.cxotoday.com.
All individuals who post material to this web site are solely
responsible for all Content that they upload, post or otherwise
transmit via the Web Site. |
| ITNation
cannot vouch for the authenticity of the user or company
names or e-mail addresses associated with posted messages.
Under no circumstances will ITNation
India Pvt.Ltd. or ChannelTimes
be liable in any way for any Content, including, but not
limited to, for any errors or omissions in any Content,
or for any loss or damage of any kind incurred as a result
of the use of any Content posted or otherwise transmitted
via the Bulletin Boards. |
| ITNation
reserves the exclusive right to edit or remove messages
containing inappropriate language or other material that
could be construed as libelous, potentially libelous, or
otherwise offensive or inappropriate. Discussion forums,
bulletin boards and chat facilities are provided by ITNation
solely for the convenience of those who make use of the
service. ITNation does not endorse the products and services
or other offerings mentioned in messages. |
|
|
|
|
|
