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Home > News > Input_Devices
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Dealers Complaints Force Intex to Act

By Bosky Shroff
Mumbai, Feb 27, 2006

In spite of having 27 branches and 42 service centers across the country, dealer partners of Delhi-based Intex Technologies are claiming that the company's service, replacement, product availability and quality are still not meeting their expectations.


Intex, on its part, said that it's now planning to increase service centers for smaller cities as well as add a quality control team to improve product quality.

Alok Gupta, proprietor, Tirumala Techno Systems, said, "After-sales service is not prompt; if called today they'll respond after a week. So the result is that replacements of the products are delayed. Moreover, the product quality is going from bad to worse." Gupta exhorted Intex's managers in charge of service to not spoil the company's name by letting such issues continue.

Kamal Devpuri, proprietor, System Net Global, said, "The availability of the products like white keyboards and mouse are not there. I request Intex to do something." Devpuri claims that the warranty period, which was 13 months earlier, is only six months now. "How can Intex do this? The consumers are not satisfied with this, so the company should rework the same," he added.

According to Mayank, proprietor, Micron Computer, Delhi, he was doing good business in Intex earlier as the product quality was really good, but now he said that he is frequently receiving complaints and requests for replacement.

Many other dealers too voiced concern that the company is not bothered about resolving these issues.

In defence, Pankaj Dubey, GM of sales and marketing, Intex Technologies, said, "We are aware of these issues and we are also taking necessary steps to resolve these issues. To provide better after-sales service we are adding 18 more service centers in next financial year primarily in B and C class cities, as earlier reaching there was difficult. So by expanding our service network we'll try to improve our services."

Dubey added, "For product quality we have already opened a quality control department for better and improved quality. And together with the expanding service network we'll see that we have no replacement, services and product availability issues any more. We are improving many other things like warranty and products so that our dealers would be happy with us."
Do all B&C cities suffer due to lack of services?

     
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Comments
                                         Oct 11, 2009 12:21 AM
                                         Report as offensive
the best...
- arber, corner, gjk
Reply  
                                         Nov 18, 2008 02:47 PM
                                         Report as offensive
sir send the link intex classic 102 cam drivers
- allam prasad, manasatech, guntur
Reply  
                                         Oct 07, 2008 12:35 PM
                                         Report as offensive
Hi..I am also facing the same prob as yours. I have Intex- IT 102WC cam which is not working. The CD-ROM given to me doesnot supports the webcam. I also need the drivers for it. I tried downloading it from the site... but i guess they are not there on the website..If any body has it..please pass it on..ill be thankful
- Ritika, EYPL, Gurgaon
Reply  
                                         Oct 04, 2008 02:00 PM
                                         Report as offensive
The CDROM which was given for the software downloading is not working properly.the model is INTEX WEBCAM MODEL:IT-102WC.I need the software quite urgently.
- shiva, satyam, miryalaguda
Reply  
                                         Jan 17, 2007 12:46 PM
                                         Report as offensive
NEED DRIVER OF INTEX WEBCAM IT-102WC
- JUZER, T.U.S, MUMBAI
Reply  
                                         Feb 10, 2008 11:36 AM
                                         Report as offensive
  I has not webcamd driver so I need driver.
    - vivek, I.C.I.C.I, kanpur
 
                                         Feb 18, 2008 09:09 PM
                                         Report as offensive
  The driver that given by u on my id is also not working.After installing the driver it ask found new hardware.i tried alot but not able to install webcam. plz give the exact driver for windows XP. Intex WebCam IT-102WC
    - jituranjan hota, Home, Bangalore
 
                                         Jul 22, 2008 05:50 PM
                                         Report as offensive
new computer par
- mahesh, denebpollux, gurgaon
Reply  
                                         Jul 19, 2008 03:59 PM
                                         Report as offensive
your service are very very good in Gurgaon
- Mr.Luhaniwal, Dharmbir Comput, gurgaon
Reply  
                                         Jun 24, 2008 12:06 PM
                                         Report as offensive
Intex 4800watt Speakr
- Parveen Luhaniw, Dharmbir Comput, GURGAON
Reply  
                                         Jul 19, 2008 03:54 PM
                                         Report as offensive
  printer 1522
    - parveen, denebpollux, gurgaon
 
                                         Apr 20, 2008 12:54 AM
                                         Report as offensive
your service are very poor
- pramod, bokaro computer, bokaro
Reply  
                                         Apr 02, 2008 03:02 PM
                                         Report as offensive
pika lv shona
- pika, pika.shona, delhi
Reply  
                                         Mar 29, 2008 05:38 PM
                                         Report as offensive
Help
- Raju, Ericsson, Gurgaon
Reply  
                                         Feb 28, 2008 11:32 PM
                                         Report as offensive
please give me the dealers address ofintex in delhi
- Ritesh, s.s system, delhi
Reply  
                                         Feb 17, 2008 09:43 PM
                                         Report as offensive
super
- cuki, hammer, belgrade
Reply  
                                         Feb 04, 2008 01:48 PM
                                         Report as offensive
INTEX IT-103WC DRIVER
- MANOJ, C-TECH, LUDHIANA
Reply  
                                         Feb 10, 2008 11:40 AM
                                         Report as offensive
  I has not driver
    - vivek, I.C.I.C.I, kanpur
 
                                         Feb 09, 2008 07:35 AM
                                         Report as offensive
can i have a driver of intex pc webcam it-104 wc for windows xp
- jhun sagarang, jcube technolog, davao
Reply  
                                         Jan 29, 2008 05:13 PM
                                         Report as offensive
hi
- PATEL, BHARATBPO, AHMEDABAD
Reply  
                                         Jan 29, 2008 05:11 PM
                                         Report as offensive
PLE.....HELP ME FREE DRIVER CYBER EYE INTEX IT-1013WC DOWNLOAD
- PATEL, BHARATBPO, AHMEDABAD
Reply  
                                         Jan 23, 2008 12:12 AM
                                         Report as offensive
aa
- Anonymous, Anonymous, aa
Reply  
                                         Jan 20, 2008 08:53 PM
                                         Report as offensive
its affordable and good for one time usage..does not get installed easily though..its definitely not very reliable..cant b used for long term
- mukti, intex, mumbai
Reply  
                                         Jan 03, 2008 10:20 AM
                                         Report as offensive
i needed
- saravanan, look new, bangalore
Reply  
                                         Jul 29, 2006 05:37 PM
                                         Report as offensive
webcam intex it 102wc
- abdoulaye, senegal, dakar
Reply  
                                         Dec 08, 2007 03:03 PM
                                         Report as offensive
  The CDROM which was given for the software downloading is not working properly.the model is INTEX WEBCAM MODEL:IT-102WC.I need the software quite urgently.
    - Haarika, student, hyderabad
 
                                         Sep 27, 2007 06:22 AM
                                         Report as offensive
i need the drivers of intex web camera model no IT-103WC CYBER EYE
- navtej, bhatti, patiala
Reply  
                                         Nov 22, 2007 07:03 PM
                                         Report as offensive
  i want intex web cam softwer
    - jasmit, intex, himmatnagar
 
                                         Oct 31, 2007 11:11 AM
                                         Report as offensive
i need the drivers of intex web camera model no IT-103WC BLK
- Mrityunjaya, Unique Computer, Sitamarhi
Reply  
                                         Oct 27, 2007 06:49 PM
                                         Report as offensive
I want driver of Intex web cam model IT 105 WC
- S.Sivakumar, cgsl, Chennai
Reply  
                                         Jan 30, 2007 12:28 PM
                                         Report as offensive
drivers of intex webcam
- yusuf, t.u.s, mumbai
Reply  
                                         Oct 27, 2007 02:09 AM
                                         Report as offensive
  gfghfgjhfg
    - walid, zag, tun
 
                                         Oct 04, 2007 10:07 PM
                                         Report as offensive
i need the drivers of intex web camera model no IT-103WC CYBER
- kumar, home, chennai
Reply  
                                         Oct 04, 2007 11:22 PM
                                         Report as offensive
  i need the drivers of intex web camera model no IT-103WC CYBER
    - kiran, kiran, pune
 
                                         Sep 21, 2007 03:05 PM
                                         Report as offensive
need the driver for intex web cam
- Ronnie Lobo, golden eye elec, shuwaikh
Reply  
                                         Jun 24, 2006 01:27 PM
                                         Report as offensive
dear sir i have intex webcam classic model no. IT-102WC I NEED DRIVER FOR INSTALLATION PLEASE HELP ME
- A I MIRZA, PARADISE REFRIG, SURAT
Reply  
                                         Jul 13, 2007 02:41 PM
                                         Report as offensive
I have been trying to download drivers for inTEx PC WEBCAM IT-104WC all in vain.
- Mtaliban, Matamu Enterpri, Mombasa-Kenya
Reply  
                                         Jul 09, 2007 10:51 PM
                                         Report as offensive
ofcourse yes, because in india if you fail to give after sales service then people will throw you away for ever.(like in past in case of lg products)
- nimesh, newtech enginee, MUMBAI
Reply  
                                         Jun 19, 2007 06:44 PM
                                         Report as offensive
please help me,I need the driver for Intex webcam model IT-104wc fabricated in China.my email is elle.onica@yahoo.com
- elena onica, home, hunedoara romania
Reply  
                                         Apr 13, 2007 12:49 PM
                                         Report as offensive
NEED DRIVER OF INTEX WEBCAM IT-102WC
- Tejal, home, mumbai
Reply  
                                         Apr 25, 2007 04:47 PM
                                         Report as offensive
  i want the driver
    - sean keane, more vibe, yaound?
 
                                         Sep 18, 2006 02:06 PM
                                         Report as offensive
i am suffering with my intex tv tuner
- Ritvik Jain, rajkumar crocke, Udaipur
Reply  
                                         Oct 05, 2006 01:35 PM
                                         Report as offensive
  Please contact our jaipur service centre Dilip Kr.Singh Service 0141-3232949intexjprser@intextechnologies.com or call at Toll Free 1800116789.
    - Satyendra kumar, Intex Technolog, Delhi (HO)
 
                                         Dec 04, 2006 07:31 PM
                                         Report as offensive
  please tell me i will solve that problem.
    - gaurav vyas, Shreenath infot, Udaipur
 
                                         Mar 26, 2007 11:58 AM
                                         Report as offensive
  yes, me too faced problem with my intex tv tuner.iam satish from hyderabad. i hav just used it once or twice that's it. now iis not working properly. no picture is visible while audio and others r working properly. can any body help me in this regard. my contact no:09849773423
    - satish, ATL, Hyderabad
 
                                         Mar 15, 2007 01:12 PM
                                         Report as offensive
IT IS THE WORST WEBCAM .I NEED THE INSTALLATION DRIVER
- MADHVENDRA, APPL, PATNA
Reply  
                                         Feb 18, 2007 11:33 AM
                                         Report as offensive
a
- Anonymous, Anonymous, s
Reply  
                                         Feb 01, 2007 07:04 PM
                                         Report as offensive
I want Intex webcam model no,IT-102WC'drivers
- Raut R. A., Retired, Chinchwad Pune
Reply  
                                         Dec 19, 2006 08:10 PM
                                         Report as offensive
dear sir i have intex webcam classic model no. IT-102WC I NEED DRIVER FOR INSTALLATION PLEASE HELP ME
- chirag chauhan, free india, dahod
Reply  
                                         Nov 27, 2006 09:00 PM
                                         Report as offensive
My Home theatre system is not working. The local electronic person says the IC is not available in market. Please help
- Tinesh, Personal, Mumbai
Reply  
                                         Nov 27, 2006 08:59 PM
                                         Report as offensive
I have a problem with my Home theatre system. The local perosn says IC not available in market Please help
- Tinesh Bhatt, Personal, Mumbai
Reply  
                                         Oct 15, 2006 09:52 AM
                                         Report as offensive
Adding more service centres without bracing up the quality of service and the manpower of the existing ones is a very short-sighted apporach. Sitting here in Jammu I feel the country managers should have a broader vision. A no. of times my new Intex product has a problem at the outset. I send it to the service centre where it is not tested properly and the cycle goes on and on. Can INTEX managers tell me who will bear the loss of my dead on arrival products. 2 months back I bought a DVD player RP-25 model of INTEX. It has made one visit to the service centre and is still not working properly. Their service engineers are not properly trained and are overloaded due to so many complaints in the products.
- Vivek, Mahajan, Jammu
Reply  
                                         Oct 14, 2006 05:36 PM
                                         Report as offensive
sir, i am intrestred to provied hardware service at district level city (mostlly Osmanabad and Latur-maharashtra state),with our product. pls send me the details to said subject.
- santosh pampad, compunix hardwa, Osmanabad(maharashtra)
Reply  
                                         Jul 28, 2006 09:17 PM
                                         Report as offensive
I need ur intextechnologies all product & pricelist for the businees contacts.
- Ramesh.K, It corners, Tiruvarur
Reply  
                                         Sep 11, 2006 11:27 PM
                                         Report as offensive
  pls contact 094471 58085 at our cochin office
    - hari varma, suraaj computer, ernakulam
 
                                         Jul 29, 2006 05:31 PM
                                         Report as offensive
salut je cherche un logiciel pour telecharger une webcam
- abdoulaye, senegal, dakar
Reply  
                                         Jul 08, 2006 10:34 AM
                                         Report as offensive
There are many compnies importing chepeast available goods from china and by after putting their brand name on the product they are selling those goods.Quality is very poor. And they are least bother of this for them only sell is important and such things sholud happen because everybody is just price consious.
- umesh, genesys compute, mumbai
Reply  
                                         Apr 25, 2006 06:06 PM
                                         Report as offensive
what a comments First Mr.Mayank check his credibility and another guy wants 13 months warranty on mouse which costs Rs.45,Boss pls. don't make IT Industry as Cheap industry ,I have not seen any industry giving warranty on the price product as we are giving,grow up now
- ur friend, ur friend, India
Reply  
                                         Mar 06, 2006 08:00 PM
                                         Report as offensive
INTEX IS GIVING SERVICE? IT'S A HOT NEWS!
- Shahrukh Khan, ABCL, Mumbai
Reply  
                                         Mar 05, 2006 11:19 PM
                                         Report as offensive
Narinder Ji, What is happening here please look into the matter. I understand and i know that Intex is always with its dealers.
- sunil arora, district comput, hanumangarh jn
Reply  
                                         Mar 04, 2006 11:25 AM
                                         Report as offensive
yes , i m also suffering with their pc camera . it is very bad ..
- gunjeet, ziptech compute, jalandher
Reply  
                                         Mar 04, 2006 02:38 PM
                                         Report as offensive
  I agree, their PC Camera is very bad quality. Their is a big problem with its driver and they are not able to provide any solution to it.
    - Manoj Singh, Jeet Computers, Agra
 
                                         Mar 02, 2006 08:04 PM
                                         Report as offensive
WHAT IS IN THERE TO ADD MORE SERVICE CENTER IF THE EXISTING SERVICE CENTRE ARE NOT ABLE TO GIVE THE PROPER SERVICE. ALL MAJOR IT DEALERS IN BHARUCH ARE HAVING NIGHTMARE FOR REPLACEMENT OF INTEX PRODUCTS IN THE WARRANTY. I THINK THERE POSITION WILL BE SAME THAT HAD HAPPENDED OF ADCOM. I HAD SENT OPTICAL MOUSE FOR REPLACEMENT UNDER WARRANTY, BUT IT CAME IN THE SAME POSITION & SERVICE ENGINEER ARE CLAIMIN THAT IT WAS WORKING FINE AT AHMEDABAD & THIS HAPPENED FOR 2 TIME FOR THE SAME OPTICAL MOUSE. THE SAME THING HAPPENED FOR 600 VA UPS.
- PARIMAL PATEL, SHIVAM COMPUTER, BHARUCH
Reply  
                                         Mar 02, 2006 11:26 AM
                                         Report as offensive
You should focus on premium products only and stop pushing tomany products in the market. Intex was a leader in speakers of 3000 W, 4800 w before 2 years and today there is no quality control for this two premium products you should give the quality products as it was before 2 years. Your UPS is the worst products every found. IT is sure the service is totally poor and there is no check for the parts send for service. this Has happened in last two years only. If this is going to continue what will happen in future you would better understand.
- V. S. Shah, Infotech Comput, Jamnagar
Reply  
                                         Mar 02, 2006 02:10 PM
                                         Report as offensive
  Rightly put Mr. Shah. Intex is trying to be the master of all trades, whereas they should have concentrated on being the master of one. Now they might not even become the jack of all trades. Go back to your roots Intex.
    - Sachin Jain, Jain Peripheral, Jaipur
 
                                         Mar 01, 2006 02:48 PM
                                         Report as offensive
Now that they are going into the Electronics market, I wonder what will they do there since then they will have to deal with consumers and won't be able to use their cheap tricks like they have done in IT
- Amit Jha, Computer Point, Patna
Reply  
                                         Mar 01, 2006 02:39 PM
                                         Report as offensive
Intex has had some major quality problems with some of their products recently. Product quality and service has been deteriorating over the last year or so.
- Amit Jha, Computer Point, Patna
Reply  
                                         Feb 28, 2006 02:49 PM
                                         Report as offensive
Warranty with Intex has always been a problem. I am especially worried about warranty for Intex IT products since the Company is shifting focus to the Electronics market and may actually exit IT business altogether. What will happen then?
- Sachin Batra, IT Experts, Mumbai
Reply  
                                         Feb 28, 2006 03:05 PM
                                         Report as offensive
  I agree with you Sameer. I am also vary of buying Intex products now a days coz they may exit the market anytime now with their focus on Electronics and Intex brand PCs & laptops. They might stop importing peripherals altogether.
    - Yash Gupta, Yash IT Shoppe, Jaipur
 
                                         Feb 28, 2006 03:54 PM
                                         Report as offensive
  I am sorry, I meant Sachin.
    - Yash Gupta, Yash IT Shoppe, Jaipur
 
                                         Feb 28, 2006 03:52 PM
                                         Report as offensive
We are worried about our purchases of Intex items. Will they honour their warranties? What if they close down?
- Sachin Khurana, Khurana Compute, Agra
Reply  
                                         Feb 28, 2006 10:51 AM
                                         Report as offensive
Only adding service centres will not do. Add QUALITY service centres. Where the parts are actually serviced, tested and then returned back to the distributor. The turn out time should be reduced very strictly to meet the delivery commitments of the defective goods
- Samir Choudhar, Nandini infosys, Alwar
Reply  
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