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Dealers Complaints Force Intex to Act
By
Bosky Shroff
Mumbai, Feb 27, 2006
In spite of having 27 branches and 42 service centers across the country, dealer partners of Delhi-based Intex Technologies are claiming that the company's service, replacement, product availability and quality are still not meeting their expectations.
Intex, on its part, said that it's now planning to increase service centers for smaller cities as well as add a quality control team to improve product quality.
Alok Gupta, proprietor, Tirumala Techno Systems, said, "After-sales service is not prompt; if called today they'll respond after a week. So the result is that replacements of the products are delayed. Moreover, the product quality is going from bad to worse." Gupta exhorted Intex's managers in charge of service to not spoil the company's name by letting such issues continue.
Kamal Devpuri, proprietor, System Net Global, said, "The availability of the products like white keyboards and mouse are not there. I request Intex to do something." Devpuri claims that the warranty period, which was 13 months earlier, is only six months now. "How can Intex do this? The consumers are not satisfied with this, so the company should rework the same," he added.
According to Mayank, proprietor, Micron Computer, Delhi, he was doing good business in Intex earlier as the product quality was really good, but now he said that he is frequently receiving complaints and requests for replacement.
Many other dealers too voiced concern that the company is not bothered about resolving these issues.
In defence, Pankaj Dubey, GM of sales and marketing, Intex Technologies, said, "We are aware of these issues and we are also taking necessary steps to resolve these issues. To provide better after-sales service we are adding 18 more service centers in next financial year primarily in B and C class cities, as earlier reaching there was difficult. So by expanding our service network we'll try to improve our services."
Dubey added, "For product quality we have already opened a quality control department for better and improved quality. And together with the expanding service network we'll see that we have no replacement, services and product availability issues any more. We are improving many other things like warranty and products so that our dealers would be happy with us."
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your service are very poor |
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- pramod,
bokaro computer, bokaro
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pika lv shona |
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- pika,
pika.shona, delhi
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Help |
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- Raju,
Ericsson, Gurgaon
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please give me the dealers address ofintex in delhi |
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- Ritesh,
s.s system, delhi
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NEED DRIVER OF INTEX WEBCAM IT-102WC |
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- JUZER,
T.U.S, MUMBAI
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I has not webcamd driver so I need driver. |
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- vivek,
I.C.I.C.I, kanpur
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The driver that given by u on my id is also not working.After installing the driver it ask found new hardware.i tried alot but not able to install webcam. plz give the exact driver for windows XP. Intex WebCam IT-102WC |
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- jituranjan hota,
Home, Bangalore
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super |
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- cuki,
hammer, belgrade
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INTEX IT-103WC DRIVER |
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- MANOJ,
C-TECH, LUDHIANA
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I has not driver
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- vivek,
I.C.I.C.I, kanpur
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can i have a driver of intex pc webcam it-104 wc for windows xp |
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- jhun sagarang,
jcube technolog, davao
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hi |
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- PATEL,
BHARATBPO, AHMEDABAD
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PLE.....HELP ME FREE DRIVER CYBER EYE INTEX IT-1013WC DOWNLOAD |
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- PATEL,
BHARATBPO, AHMEDABAD
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aa |
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- Anonymous,
Anonymous, aa
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its affordable and good for one time usage..does not get installed easily though..its definitely not very reliable..cant b used for long term |
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- mukti,
intex, mumbai
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i needed |
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- saravanan,
look new, bangalore
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webcam intex it 102wc |
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- abdoulaye,
senegal, dakar
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The CDROM which was given for the software downloading is not working properly.the model is INTEX WEBCAM MODEL:IT-102WC.I need the software quite urgently. |
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- Haarika,
student, hyderabad
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i need the drivers of intex web camera model no IT-103WC CYBER EYE |
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- navtej,
bhatti, patiala
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i want intex web cam softwer |
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- jasmit,
intex, himmatnagar
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i need the drivers of intex web camera model no IT-103WC BLK |
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- Mrityunjaya,
Unique Computer, Sitamarhi
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I want driver of Intex web cam model IT 105 WC |
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- S.Sivakumar,
cgsl, Chennai
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drivers of intex webcam |
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- yusuf,
t.u.s, mumbai
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gfghfgjhfg |
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i need the drivers of intex web camera model no IT-103WC CYBER |
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- kumar,
home, chennai
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i need the drivers of intex web camera model no IT-103WC CYBER |
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need the driver for intex web cam |
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- Ronnie Lobo,
golden eye elec, shuwaikh
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dear sir i have intex webcam classic model no. IT-102WC I NEED DRIVER FOR INSTALLATION PLEASE HELP ME |
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- A I MIRZA,
PARADISE REFRIG, SURAT
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I have been trying to download drivers for inTEx PC WEBCAM IT-104WC all in vain. |
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- Mtaliban,
Matamu Enterpri, Mombasa-Kenya
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