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Dell Names New Vice President for GCSS
By
ChannelTimes Staff
Mumbai, Nov 20, 2008 1455 hrs IST
Dell has appointed Ganesh S. Lakshminarayanan as the new Vice President of Global Consumer Services and Support (GCSS). In his new global role, Lakshminarayanan will handle customer contact centers in India, UK, Ireland, Xiamen (China) and Philippines.
Based out of Bangalore, Lakshminarayanan will be responsible for streamlining Dell's consumer contact centers in these regions and consolidate technical support and customer care for its customers worldwide. This group will own the delivery of warranty support across all channels.
He has held several leadership positions in Dell. Till recently, he was the VP and MD of Dell International Services, India, and prior to that was Director, Technical Support (Dell Worldwide).
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