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Home > News > People-Business
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LG Adopts New Service Training Module

By ChannelTimes Staff
Mumbai, Jun 30, 2006

LG Electronics has undertaken new training programs to enhance their customer service network with the aim of.setting new benchmarks in customer service, enhance brand credibility and eventually increase customer base.

The highlight of the training module is its focus on the technical and behavioral aspects, over and above the field training. LG has set up four training centers across India namely, Greater Noida, Pune, Chennai and Kolkata to train engineers and plans to spend Rs 12.4 million annually on training.

Speaking on the importance of customer service training, Sanjay Arora, VP-manufacturing & customer service, LGEIL commented, "We at LG recognize that customer delight and satisfaction are crucial factors determining the growth trajectory of a company and give it a competitive edge. This knowledge has prompted us to streamline our customer service efforts and adopt various training modules."

In keeping with this vision, LG has started the concept of doorstep training program, wherein the chief trainer from LG goes out in the field to train service engineers on different levels. The company is providing customized training to service engineers, depending on whether they are hired to service high-end products or mass products.

The company has also introduced the facility of standby sets, wherein a replacement of the product being taken for servicing is provided to the consumer to minimize inconvenience.

LG currently has a total of 13 trainers providing training for varying durations, depending on the profile and level of the service executive, the product category for which the training is being imparted and past experience of the engineer. The engineers are evaluated periodically by the training academy at LG. Till April 2006, the company has been providing two 'mandays' of training to each engineer. By end of the year 2006, it aims to achieve six 'mandays' of training to each engineer in case of customer service.

The company also inaugurated two LG Service Malls recently in New Delhi, one in South Delhi and other in North Delhi, to streamline and address service-related concerns of LG customers promptly and efficiently. These are one-stop shops established to cater to servicing issues arising in any of the products under the LG portfolio, which double up as a training ground for service engineers as well.

LG plans to invest Rs 25 million in 2006-07 for setting up more of these specialized service malls across the country.
What do you think of LG's new service initiatives?

     
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Comments
                                         23/07/08 12:50 PM
                                         Report as offensive
sir, myself shailza mahajan.i m a student of b.tech(ece)7th sem aggregate 72%.i want to join your company for my 6 month training from jan,2009.kindly tell me the whole procedure to join. yours sincerely, shailza mahajan
- shailza mahajan, infosys, chandigarh
Reply  
                                         06/06/08 12:57 AM
                                         Report as offensive
sir i am sapna arya completed my b.e 4th sem. i want 2 do a month training in your company.please help me in getting the training. thank you
- sapna arya, Anonymous, gwalior
Reply  
                                         30/05/08 09:19 PM
                                         Report as offensive
sir, i am a student of b.e 4th sem completed, in burdwan university.i want to do a 4-6 week summer training in your company.sir please help me.
- pratik mondal, LG KOLKATA, kolkata
Reply  
                                         28/05/08 10:50 AM
                                         Report as offensive
hello sir/mam, i am a student of b.tech.(ece) in third yr.i am from ambedkar institute of technology affiliated by g.g.s.i.p.u. delhi.i want a six weeks training in your company for the duration of june-july.i will be obliged to you for this.i can send my cv whenever it is required.
- arvind kumar, samsung, delhi & ncr
Reply  
                                         28/05/08 10:45 AM
                                         Report as offensive
hello sir/mam, i am a student of b.tech.(ece) in third yr.i am from ambedkar institute of technology affiliated by g.g.s.i.p.u. delhi.i want a six weeks training in your company for the duration of june-july.i will be obliged to you for this.i can send my cv whenever it is required.
- arvind kumar ba, lg electronics , delhi & ncr
Reply  
                                         24/05/08 06:29 PM
                                         Report as offensive
HI
- AJAYMALIK, Anonymous, DELHI
Reply  
                                         11/05/08 06:32 PM
                                         Report as offensive
Respected sir, I am a 4th semester student doing my electronics and communication engineering from IITT College of Engineering, Pojewal, Punjab.Kindly allow me to do a summer training course of 6 weeks in your organization and oblige me.I can send my cv as and when required... Yours truely, Sandeep Thakur
- Sandeep Kumar, LG or any other, Delhi
Reply  
                                         07/05/08 12:10 PM
                                         Report as offensive
sir/mam i am a student of B.E 6th sem in govt.engineering collage ajmer i would like summer traning in july&August(2008) please give me traning
- hari mohan, L G Electronics, new delhi
Reply  
                                         03/05/08 06:03 PM
                                         Report as offensive
Respective sir,I am a student of B.Tech 4th sem Electroincs & Communication in GJUS&T in Hissar(Haryana).Sir i want to do summer training in your company.Please Sir offer me the oppertunity.thank you
- Pankaj Bansal, LG Electronics, hissar
Reply  
                                         24/04/08 02:53 PM
                                         Report as offensive
dear sir, I am a 4th semester student doing my electronics and communication engineering from IMPS College of Engineering & tech.,malda,West Bengal,INDIA.Kindly allow me to do a summer training course in your organization and oblige me.i can send my cv as and when required... yours truely, deepak pradhan
- DEEPAK PRADHAN, Anonymous, KOLKATA
Reply  
                                         10/04/08 07:36 PM
                                         Report as offensive
sir/mam i am a student of btech 4th sem in nit nagpur i would like summer traning in may &june(2008) please give me traning
- sachin goel, L.G electronics, dadri noida (u.p)
Reply  
                                         10/04/08 02:00 PM
                                         Report as offensive
sir! i am the student of b-tech 6th semester,sir i would like to do summer training in june&july(2008)in networking(ccna or mcse). so please sir,kindly guide me. i am waiting for your replies. thanks.
- brahm prakash, Anonymous, rohtak
Reply  
                                         07/04/08 10:19 AM
                                         Report as offensive
I HAVE NO COMMENTS ON THIS, BECAUSE IT IS GOOD COMPANY , THERE IS NO NEED TO COMMENT ON IT.
- GURINDER PAL SI, Anonymous, BATHINDA
Reply  
                                         04/04/08 12:53 PM
                                         Report as offensive
Sir,I am a student of B.E 6th sem (mechanical) in BIT MESRA RANCHI.I got summer training in your organization.I want to know that , in which centre i have to do training?and whether its a paid training or not?if its paid then what's the stipend amount?what is the duration of training?
- sudhansu dutta, Anonymous, ranchi
Reply  
                                         02/04/08 09:00 AM
                                         Report as offensive
sir/mam i m mba 2sem student and is interesting in doing training in our organisation in h.r .please inform me regarding the procedure. thanks
- neha, none, indore
Reply  
                                         29/03/08 12:51 PM
                                         Report as offensive
sir/mam im a studen of b.tech 3rd year nd wish to pursue training in your org in jaipur.please inform regarding the procedure for the same..thanks
- Huma, Anonymous, jaipur
Reply  
                                         22/03/08 12:49 AM
                                         Report as offensive
Sir,I am a student of B.Tech ECE(4th semester) in nit jamshedpur. i want to undergo 6-8 weeks summer training in delhi. please suggest the procedure for the same.
- shivam, none, jamshedpur
Reply  
                                         18/03/08 12:37 PM
                                         Report as offensive
I am a student of B.Tech ECE(4th semester) in GGSIP University, Delhi. want to undergo 6 weeks summer training in delhi. please suggest the procedure for the same.
- siddharth joshi, student, delhi
Reply  
                                         15/03/08 10:21 PM
                                         Report as offensive
hello sir i m a b.tech 3rd year student and i want to training of 5-6 week pls guid me what the procedure.
- gaurav, student, agra
Reply  
                                         14/03/08 06:18 PM
                                         Report as offensive
sir! i am the student of b-tech 6th semester,sir i would like to do summer training in june&july(2008). so please sir,kindly guide me. i am waiting for your replies. thanks.
- sandeep nayal, student, varanasi
Reply  
                                         11/03/08 01:13 AM
                                         Report as offensive
i m a 3rd year student at prasad institute of technology,jaunpur.and wanted to do 3 month training at lg electronics .please tell me the procedure.u can also contact me on 9897394007,9450738991. Thanks
- sandeep nayal, nil, jaunpur
Reply  
                                         08/03/08 08:13 PM
                                         Report as offensive
sir/madam, this is ADITYA KISHORE ADITYA from B.P.PODDAR INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA. I in my 4th semester and doing my graduation in E.C.E. I have strong academic background both in my 10+2 and in my semester results. I wish to do a training session in your respected organisation during my summer vacation. For this i will send my CV and the required essential documents as per required. SIR,you can contact me on 09748912948/09433879442. Kindly allow me to be a part of your respected organisation. THANKING YOU! LOOKING FOR A FAVOURABLE RESPONSE.
- ADITYA KISHORE, STUDENT, KOLKATA
Reply  
                                         08/03/08 08:09 PM
                                         Report as offensive
SIR/MAM' I am doing my B-TECH in E.C.E from B.P.PODDAR INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA. I am in 4th semester and want to do a summer training program during my summer vacations. For this i will submitt my CV and other essential documents as per required. thanking you! I am sure that you will accept me and oblige me on becoming as a part of your respected organisation.
- AMIT PRAKASH, STUDENT, KOLKATA
Reply  
                                         08/03/08 08:00 PM
                                         Report as offensive
SIR/MAM' I am doing my B-TECH in E.C.E from B.P.PODDAR INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA. I am in 4th semester and want to do a summer training program during my summer vacations. For this i will submitt my CV and other essential documents as per required. thanking you! I am sure that you will accept me and oblige me on becoming as a part of your respected organisation.
- VIKRAM KISHORE, STUDENT, KOLKATA
Reply  
                                         08/03/08 07:33 PM
                                         Report as offensive
sir/madam, this is BRIJENDRA SINGH from B.P.PODDAR INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA. I in my 4th semester and doing my graduation in E.C.E. I have strong academic background both in my 10+2 and in my semester results. I wish to do a training session in your respected organisation during my summer vacation. For this i will send my CV and the required essential documents as per required. SIR,you can contact me on 09903304587/09831702056. Kindly allow me to be a part of your respected organisation. THANKING YOU! LOOKING FOR A FAVOURABLE RESPONSE.
- BRIJENDRA SINGH, STUDENT, KOLKATA
Reply  
                                         08/03/08 07:09 PM
                                         Report as offensive
sir/madam, this is ADITYA KISHORE ADITYA from B.P.PODDAR INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA. I in my 4th semester and doing my graduation in E.C.E. I have strong academic background both in my 10+2 and in my semester results. I wish to do a training session in your respected organisation during my summer vacation. For this i will send my CV and the required essential documents as per required. SIR,you can contact me on 09748912948/09433879442. Kindly allow me to be a part of your respected organisation. THANKING YOU! LOOKING FOR A FAVOURABLE RESPONSE.
- ADITYA KISHORE, LG,INDIA, KOLKATA
Reply  
                                         08/03/08 07:01 PM
                                         Report as offensive
sir/madam, this is ADITYA KISHORE ADITYA from B.P.PODDAR INSTITUTE OF MANAGEMENT AND TECHNOLOGY, KOLKATA. I in my 4th semester and doing my graduation in E.C.E. I have strong academic background both in my 10+2 and in my semester results. I wish to do a training session in your respected organisation during my summer vacation. For this i will send my CV and the required essential documents as per required. Kindly allow me to be a part of your respected organisation. THANKING YOU! LOOKING FOR A FAVOURABLE RESPONSE.
- ADITYA KISHORE, LG, INDIA, K