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Lenovo Tops Customer Notebook Satisfaction Study
By
ChannelTimes Staff
Mumbai, Jun 09, 2008 1030 hrs IST
Lenovo has topped PC manufacturers' list in Technology Business Research's (TBR) '1Q2008 Notebook IT Buying Behavior and Customer Satisfaction Study'. The results, garnered from more than 600 medium and large business customers in the US and Canada, show Lenovo as the overall leading notebook PC-maker.
Lenovo was recognized for its support and service improvement. In Q1 of 2008, Lenovo led its rivals in terms of phone support, parts availability, repair time, and in delivery time.
"Our goal is to deliver the world's best engineered PCs and a big part of that comes from providing excellent customer service and support. From having an ample supply of parts to efficient and effective phone support, we are focused on fixing any customer PC issues right the first time," said Chris Askew, senior vice president, Lenovo Worldwide Services. "We've made considerable progress in these areas and will continue to go beyond customer expectations as we work to establish the standard in world-class services."
Lenovo also continued its leadership in product design of its ThinkPad notebooks, a consistent strength of the company's for six of the past eight TBR survey reporting periods. Customers told TBR that hardware quality/reliability, product design and support, and services were top reasons for choosing Lenovo as their PC vendor.
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