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Microsoft Support Center Celebrates 5 Years
By
ChannelTimes Staff
Mumbai, Oct 14, 2008 1510 hrs IST
Microsoft's Global Technical Support Center (GTSC) India celebrated completion of five years of operations in India with a number of activities for its employees.
Employees were invited to create videos, pictures, presentations that depicted what 'Life at the India GTSC' meant to them. All submissions were opened across the organization for employees to vote on and the top three received prizes at the final event evening. Additionally, there were also daily quizzes, graffiti boards for people to post their thoughts, employee performance practices for the big day and a photo studio set up for people to take their pictures and post it on various display items.
Marlena Werder, Vice President, Commercial Technical Support, Microsoft CSS, was present for the final celebrations, with employees and families. "Microsoft India GTSC has been creating waves, being the face of Microsoft to many of our customers and partners. India GTSC has not just met business expectations, but has grown to become one of our most valued units - consistently and successfully helping grow our partners' businesses globally," she said.
Marking the celebrations, Sashi Kumar, General Manager, Microsoft India GTSC, said, "From the early days of set up, way back in 2003, to an organization of 1,200 employees today it's been an amazing journey. We focused on three key areas of impact, People, Technology and Business Excellence, this is core to what we do and we constantly look for ways to improve and impact the global business along these lines."
Set up in October 2003, the India GTSC started with supporting only the America customers, but today it has a truly global footprint working with Microsoft's enterprise customers in America, Europe, ANZ and India. The India GTSC is one of the largest sites outside of the Americas today, and also one of the only sites that works with enterprise customers from multiple regions.
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