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Moser Baer to Settle Service Issues in the Next 2 Days
By
Sandhya Malhotra
Delhi, Jun 23, 2009 1041 hrs IST
Moser Baer has given a written assurance to its dealers and channel partners that it will resolve all warranty and services concerns in the next two days.
Besides, the vendor will also conduct a 12-city road show for partners to boost morale.
In an exclusive interaction with ChannelTimes, Sudip De, Business Head (IT Peripherals), Moser Baer India, said, "We have been receiving complaints since the last four-five months. These complaints are coming from dealers and channel partners pan India, and are regards defunct equipment, DVD repairs and UPS batteries. This was largely due to the unavailability of sufficient buffer stock with our authorized service providers, and non-clearance of our imported materials from the domestic customs department. Hence, we have issued an official mail to all our partners, and assured them that all the warranty issues of genuine customers will be resolved by June 25."
Besides, the vendor will shorten the importing period of buffer material from international vendors from 30 days to 15 days; and secondly, will convince vendors to set up local repair centers in India for other IT peripherals, besides motherboards and hard drives.
Moser Baer is not making any projections. All the vendor is saying is that it will make efforts to compensate the loss of last two quarters in next quarter by rolling out a 12-city reseller engagement programme in top metros. Under this programme, it will offer incentives, accreditation and certification to resellers.
"The main objective of this road show is to consolidate and correct our reseller-base by adding and deleting channel partners in southern and other regions. We will be tapping two cities per month, and will conclude the programme by the end of 2009," said De.
"Looking at the improving current market scenario, we have eventually introduced motherboards and RAM products. The first product will be distributed by Ingram Micro, and the latter will be distributed by Neoteric. Lastly, we are closely monitoring the contribution of our channel partners to our business, and we'll be limiting the billing point of sub-distributors and consolidate our channel partners by the end of this year," he said.
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Sir, your company is not providing any support in regard of sales, service and promotion.
Not providing any price support for the sub-distributors. When the price of the products just drops on the next day of receiving of stocks, then how we have to proceed ?????
Why should a customer has to wait for a month or more for his replacement of defective pendrive other brands are providing instantly and that too 50% of your pendrives are failing due to lack of quality. Dont you have any quality specifications before moving your product into the market.
Giving Ads in one local hindi channel, will it suffice???
the company is sending promotional materials (brouchers and other things) to regional incharges who inturn not providing promotionals to the non-local sub-distributors due to freight charges. Totally product promotion by company is merely waste!!!
Product pricing is not at all competitive and is more than the established brands |
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- Mukund Nath R.,
Shanmukha, Ongole
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Sir, In our territory Benq never had a service issue, and the co. is different and the policy is different. SO if the person is same we can not by default think that policy will be same...
Moserbaer is looking bad because it has poor service policy and is not a manufacturing company. |
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- Ankur Gupta,
Royal Infovisio, Ludhiana
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Mr. Sudip was in benq, benq was having service problem, now he is not there, Benq is not having service problem. he is in Mosear bear, so now Mosear has bear on his head.............
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- Anonymous,
Anonymous, g
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Mr Sudip, just want to pop u one question after such a nice interview in channel times, would u wait for 3 months for a replacement of a dvd writer or would u accept a pen drive + 2 mouse as replacement for a dvd writer... i thought moserbaer as a brand was at par with a lot of other brands in India, but i regret to say that for me Moserbaer as a brand is over....morover the tone in which the interview is given, it appears as if Mr sudip is doing a favour by giving replacements...there is no humility...infact nowhere there is even an admission of mistakes of the past.it appears to me that the consumers are only the people who have committed mistakes by choosing your brand because replacements is the sole duty of the brand only.......Shame.... |
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- Anonymous,
Anonymous,
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Mr Sudip, just want to pop u one question after such a nice interview in channel times, would u wait for 3 months for a replacement of a dvd writer or would u accept a pen drive + 2 mouse as replacement for a dvd writer... i thought moserbaer as a brand was at par with a lot of other brands in India, but i regret to say that for me Moserbaer as a brand is over....morover the tone in which the interview is given, it appears as if Mr sudip is doing a favour by giving replacements...there is no humility...infact nowhere there is even an admission of mistakes of the past.it appears to me that the consumers are only the people who have committed mistakes by choosing your brand because replacements is the sole duty of the brand only.......Shame.... |
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- Anonymous,
Anonymous,
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Mr Sudip, just want to pop u one question after such a nice interview in channel times, would u wait for 3 months for a replacement of a dvd writer or would u accept a pen drive + 2 mouse as replacement for a dvd writer... i thought moserbaer as a brand was at par with a lot of other brands in India, but i regret to say that for me Moserbaer as a brand is over....morover the tone in which the interview is given, it appears as if Mr sudip is doing a favour by giving replacements...there is no humility...infact nowhere there is even an admission of mistakes of the past.it appears to me that the consumers are only the people who have committed mistakes by choosing your brand because replacements is the sole duty of the brand only.......Shame.... |
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- Anonymous,
Anonymous,
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Mr Sudip, just want to pop u one question after such a nice interview in channel times, would u wait for 3 months for a replacement of a dvd writer or would u accept a pen drive + 2 mouse as replacement for a dvd writer... i thought moserbaer as a brand was at par with a lot of other brands in India, but i regret to say that for me Moserbaer as a brand is over....morover the tone in which the interview is given, it appears as if Mr sudip is doing a favour by giving replacements...there is no humility...infact nowhere there is even an admission of mistakes of the past.it appears to me that the consumers are only the people who have committed mistakes by choosing your brand because replacements is the sole duty of the brand only.......Shame....
also the reseller base is not to be corrected..the entire correction is required at your end only.......... |
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- x-mbi reseller,
Anonymous,
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Sudip... boss dhop marbar ekta limit thaka uchit... ki jatai dhop marchis mairi... |
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- tor bondhu,
tor bondhu, New Delhi
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