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Nuance Expands Speech Recognition Portfolio
By
ChannelTimes Staff
Mumbai, Jul 4, 2008
Nuance Communications, a provider of speech, smart keypad and imaging solutions, has announced the availability of 9 new Indian languages for speech recognition in the contact center. The new languages now available, in addition to Hindi and Indian English, are: Marathi, Malayalam, Tamil, Kannada, Telugu, Bengali, Gujarati, Oriya and Punjabi.
Sunny Rao, general manager (ASEAN and India) said, "With Nuance speech recognition, Indian customers can simply state what they are looking for without the frustration of having to navigate long touchtone menus. Now, with the added ability for customers to experience automated speech self service in the regional language of their choice, their experience is further enhanced. Speech recognition can be used in the call center for simple to complex tasks. Optimizing the call center experience using speech technology leads to better service for customers, and value for the enterprise deploying it."
Nuance is also offering local consulting support and expertise in customer experience management and user interface design.
The new language packs are available for Nuance Recognizer v9 supplementing the previously available Hindi and Indian English.
Nuance Recognizer v9 is a speech recognition engine that increases the performance and quality of speech-based customer care and voice search solutions, the company claims.
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