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Online System Reduces Payment And Warranty Issues
By
Arun Pegu
New Delhi, Dec 19, 2007
Dealing with growing problem of partners' incentive payment and warranty issues, Xerox India has taken initiatives to resolve the same adopting online payment system.
In 2007, the company had introduced online payment system for payment of incentive and rebates, which received positive response from the channel fraternity. Talking about this, Jose Leon, senior marketing manager of Xerox India said, "Beginning of 2007 was a challenge for the company as we intended to get better in terms of payment of channel claims and having proper rebate structure."
"For any cash settlements and payment, it used to take more than 45 days. But now internally we are targeting a time frame of 21 days (on an average)," he added.
Going forward to next quarter, no partners will need to involve any company authority to get access to any channel program and rebate program. All the information will be made available on company's portal. The company claims that the portal will automatically calculate the claims made by partners and payments will be made accordingly.
Explaining the delay of the partners' incentive payments, Leon informed, "Generally, the delay in payment occurs due to logistic issues and verification of documents. Sometimes, the delay happens due to late claims made by channel partners." With the company's new warranty and settlement initiatives, Xerox intends to overcome these issues.
As part of its other initiatives, training programs were held for the partners to educate them on company's new warranty policy and after sale services.
In the succeeding year to further strengthen its position in Tier II cities, the company is planning to introduce more channel engagement activities. "The objective of doing momentum activities is to showcase company's value proposition, and position company's products to the end-customers on a long-term basis," said Leon.
He further informed that there will be no major changes in company's channel structure. However, it intends to strengthen its position in SMB segment.
Related Link:
Xerox Rolls Out Activities for Channel
Xerox Plans to Continue Momentum Reseller Meets
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excellent. it is the channel partneres monet that is being taken care by quick settlement by this initaitive. it must be paid on line to the channel partners notwithstanding this 21 days coastraint internally. |
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- spkal annamalai,
lucas tvs, chennai
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