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Home > News > Storage
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Samsung Extends Service Network & Warranty

By ChannelTimes Staff
Sep 22, 2004


Samsung India has taken three big steps toward further strengthening its market share in India with the announcement of five-year warranty on its hard disk drives, spreading its service footprint for storage products in 60 cities and zero turn around time.
Commenting on the announcement, Vivek Prakash, vice president, Samsung India, said, "This re-affirms Samsung India's commitment to the Indian market with number one market share position in the HDD business in India. We are recognized as the best in quality and service commitment. Not only have we extended period of warranty, but also are setting up a landmark in customer satisfaction levels by offering a same-day zero turn around time (TAT) to the customer."

Today's announcement vindicates ChannelTimes report on September 16, of Samsung's plans to extend the warranty period to five years.

This warranty of five years will apply to all HDDs with a manufacturing date of August 2004 onwards. The replacement will be against any defective unit as per the normal terms of the warranty.

"This has been implemented in the best interests of the channel partners who have always reposed utmost faith in Samsung IT products. With the number one market share of 43 percent in the HDD category in India, the warranty will boost our share even further," he added.

The warranty would entail a customer to get a replacement for a defect in the HDD for a period of five years from the date of manufacture of the HDD. No proof of purchase or invoice would be required for this warranty. The warranty would be applicable on all HDD purchased from the Authorized Samsung Dealers.

The zero-day turn around service on its hard disk drives range is applicable for HDDs received by its service centers before 12 noon.

On the increase of the service network to 60 locations, Prakash added, "With increasing PC penetration in smaller cities, Samsung India wants to provide the same service level to customers in smaller towns as it offers in large towns."
What do you think of Samsung's new strategy?

     
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Comments
                                         16/06/08 07:26 PM
                                         Report as offensive
pls give me HDD service centre address in RAJASTHAN.
- vinod kumar, shokeenda elect, bundi(raj>)
Reply  
                                         13/05/08 03:34 PM
                                         Report as offensive
I have purchesed samsung washing M/C From Naresh APPLIANCE PONDICHERRY, M/C MODEL NAME:-W8074GEC. PRODUCT NO:-W06050ZCP 803476D, PURCHESED DATE:-12/02/08. THE ABOVE PURCHESED M/C HAVE NOT PROVIDED RATE PROTECTOR,BECOUSE OF THATE REASON RATE ENTERED IN TO M/C AND SPOILED THE POWER CABLE. PLEASE NOTE THISE MESSEGE AND TAKE IMMEDIATE ACTION.ONCE I THANKFULL TO SAMSUNG CUTOMER CARE CENTER TO PROVIDE M/C SAFETY GAURD. THANKS AND REG:- V.KRISHNAN.
- V.KRISHNAN, no company, PONDICHERRY
Reply  
                                         12/05/08 01:29 PM
                                         Report as offensive
tell me that where is samsung service ( DVD PLAYER ) center in mulund URGENT
- manisha, samsung, mimbai
Reply  
                                         21/04/08 01:54 PM
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I have a samsung 1610 mono laser jet printer which is not doing work. please give me address of your service station in trans yamuna area of delhi.
- nagendra singh, nagendra singh, delhi
Reply  
                                         13/04/08 04:02 PM
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hello , sir i am vinay verma. i am owner of surfing point in muzaffar nagar. there is no any service center of samsumg computer componant. i want to provide better services to my customers. that why i want to open a service center in muzaffar nagar(u.p). please give me information to open a service center in my city. that is my phone no. -> 09456264431,09219603530,09911977704
- vinay verma, spi, Muzaffar nagar(u.p)
Reply  
                                         05/12/07 10:13 PM
                                         Report as offensive
service centre in mumbai address
- Afaque, ilsa, mumbai
Reply  
                                         10/04/08 12:04 PM
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  pls give me samsung service centre in navi mumbai
    - pramod yadav, google enterpri, mumbai
 
                                         05/04/08 03:43 PM
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I have my Product ID and Serial Number of my Hard Disk with 80 GB capacity. I want to check my warranty period and the address of place where to contact for warranty service.
- Antony, Home, chennai
Reply  
                                         02/04/08 05:34 PM
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need to know if there is a service station in chennai and where kindly help me
- VICTORIA, keith & co, CHENNAI
Reply  
                                         02/04/08 05:16 PM
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NICE
- vijay, vijay&sons, gzb
Reply  
                                         01/02/08 12:11 PM
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we bought a samsumg hard disk in chennai,it have five 5 years warranty,we have to replace that hard disk .
- karuppaiyan.n, Altra systems, chennai
Reply  
                                         31/01/08 05:34 PM
                                         Report as offensive
Samsung is making fake commitment to innocent people. They dont know even ABCD of cuntomer satisfaction. There more intrest is towards selling things and making money they wont give any support. I am writing this because i am one of the suffer. Samsung is talking about customer satisfaction my fridge is dead for 3 months and no action is been take to check the truthness of this take the this complaint no 8401212719 and then verify or check online.
- kuldeep Tiwari, kuldeep Tiwari, NOIDA
Reply  
                                         21/01/08 10:02 AM
                                         Report as offensive
My monitor is not working i want service center number in near by mulund -mumbai- india.
- jyoti, none, mubai
Reply  
                                         19/11/07 11:22 AM
                                         Report as offensive
Sir, OUr friend bought a Samsung Monitor from one of the Ahmednagar's Hardware Engineer. Sir It has a problem that screen is always blinking. Is there any solution? please mail me.
- Auti Mangesh, Gajanan Compute, Ahmednagar
Reply  
                                         13/11/07 12:32 PM
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how can i change my 40GB hard disk which is still in warranty.Now i am in noida.Please tell me the address and phone no of service center.
- Nitin Gaur, Ebix Software S, Noida
Reply  
                                         08/11/07 02:59 PM
                                         Report as offensive
Samsung make hard disc type: HDO8OHJ, Rating:80GB/7200rpm/8M, S/N: SO8EJ1LL616256, P/N:1372J4FL678152,purchased from Mumbai, failed which is still under warranty. Please inform how to get a replacement.
- paresh sarkar, Engineers India, Mumbai
Reply  
                                         28/09/07 08:35 AM
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have bought 17" Samsung black moniter on 17-aug-2007.Now the problem there is a no display but power LED ON .can u tell me the service centre for samsung monitor with address and phone no. r it could b serviced by mine in any way.plz reply soon
- Mohammed M, Ideal Computer , Navi mumbai
Reply  
                                         23/10/07 06:55 PM
                                         Report as offensive
  Classis Service Center Opp Apana Bazar, Sec:17, Vashi Tel : 2782 3000 / 2789 3846
    - Angad, V.P. Computers, Nerul, Navi Mumbai
 
                                         16/07/07 09:03 PM
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hdd warranty
- Deepkamal, nothing, mubai
Reply  
                                         08/07/07 01:42 PM
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my cleint is complet for 17 "crt mointor complet no:8405545438 stil eng is not attend call what shall i do
- sandesh, debar computer , mumbai
Reply  
                                         15/11/04 05:58 PM
                                         Report as offensive
Dear Sir, I have assembled my P.C. 5 months back from a vendor and my harddisk was of Samsung.But unfortunately my harddisk got damaged some time back.but since it was in warranty i gave it to my vendor for replacement.But he says that i gave it to samsung for replacement and samsung guys say that the hard disk will not be replaced since it got damaged due to power fluctuations.Is this the valid reason he is giving me or my vendor is fooling me.Please tell me urgently otherwise i will be a great loss for me .My vendor name is "Rahul" and he is from Panvel Navi-Mumbai.Can i take any action against him.
- Ashish Patel, Tata Infotech, Mumbai
Reply  
                                         17/11/04 05:26 PM
                                         Report as offensive
  First of all ask for HDD Bill. Then Change your vendor.. Ask other vendor to do so...
    - Rohan, Anlage, Mumbai
 
                                         11/02/07 10:26 PM
                                         Report as offensive
  Don't worry. If u have problem with your hdd. Take the hdd to nearest service centre and check it whether your vendor is giving you correct information or not. You can get your nearest service centre address at http://www.samsung.com/support/servicelocations/index.htm
    - Dhiraj Agrawal, I-Card Associat, Allahabad
 
                                         23/08/06 10:31 AM
                                         Report as offensive
its really good..but ihave a different experience..i replaced my hard drive..two times and both the times i got the bad hard drive in replacement..im so frustrated now..that i want to purchase a new one of some other company..
- pradeep, sharma, noida
Reply  
                                         21/03/06 11:54 AM
                                         Report as offensive
I have bought 17" Samsung black moniter on 28-oct-2005.Now the problem there is a patch blinking on the right side corner.can u tell me the service centre for samsung monitor with address and phone no. r it could b serviced by mine in any way.plz reply soon
- Vinay V.Desai, Personal, Thane
Reply  
                                         01/07/05 10:38 AM
                                         Report as offensive
sir i bought a samsung monitor 17 inch flat at supreme computers chennai(rich st)(2002 model).now the plbm iz after switch on my monitor therz no display it just blinks also for the past 4 months i not used the monitor.it kept switched off.i checked the vga chord.it ok so plbm iz on monitor.so far i not yet given to anybody to check fully.can u tell me the service centre for samsung monitor with address and phone no. r it could b serviced by mine in any way.plz reply soon
- karthikeyan, scb, chennai
Reply  
                                         03/10/04 06:56 PM
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SOME FRIENDS WANTED to Know MORE :: 5 year Warranty FAQ Question Which customers shall be covered under the five year warranty? Answer The 5-year warranty applies to all customers who purchase drives either directly through SIEL distributors, or through the Authorized Distribution channel. This includes Storage Partners, Channel SIs, System Builders, Retail customers, and Bare drive customers who purchase through Samsung Authorised Distributors. Question Even if the printed sticker indicates only a 3-year warranty, will the five year warranty still apply on it? Answer The warranty is applicable to all drives with manufacturing date from Aug 1, 2004 and onwards. Hence even if you have purchased the product earlier, it will be covered under the five warranty if the manufacturing month is August 2004 and onwards. Answer The warranty is applicable to all drives with manufacturing month from Aug 2004 and onwards. Question How can I check the warranty validity of my Samsung Hard Drive? Answer You can visit www.samsungindia.com and check for the validity under 'Support -----> HDD Warranty Check' by putting in the serial number of your hard drive. Question Whom can I contact in case I need further information? Answer Regards, GURJEET SINGH BAGGA Microsoft Certified Professional. (Group SECY) WDCTA West Delhi Computer Traders Association MBL # 9811109949
- GURJEET S BAGGA, the busyplanet, New Delhi
Reply  
                                         03/10/04 06:52 PM
       &n