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Home > News > Storage
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Western Digital Extends Warranty on HDDs to 5 Yrs

By Mohammed Sabir
Mumbai, Feb 8, 2005


To remain competitive in the market place and also gain market feedback, Western Digital, the manufacturer of hard disk drives, has announced the extension of the warranty period on its hard drives to five years in India.

David Rawcliffe, marketing director, Asia-Pacific, said, "Our HDDs are of superior quality with minimal crash-down incidences. So warranty isn't a issue for us. In India, however, there is a lot of stress on warranty and it has become a competitive issue.'

The hard disk drives will initially come with a three-year warranty. The reseller or the user, at the time of sale or purchase, will need to go to WD's website and register the serial number imprinted on the hard disk. Just after the registration, the warranty on the hard disk drive will get extended to five years.

Hafeez Khwaja, senior regional director, Middle East/Africa and South Asia, added, "The basic idea is to get market feedback as to whether end-users are really interested in extended warranty. This will also help us know how many people use our hard disk drives."

As far as the pricing is concerned, Khwaja said that the current pricing is competitive as compared to all major players in India. "We have been monitoring the hard disk prices on a daily basis. As far as our quality is concerned, we are competitive and will remain to be competitive. In case of replacement during the end of the warranty, we’ll replace it with the same or provide the customer with free upgrades," Khwaja informed.

All the HDDs, including desktop, enterprise-level SATA HDDs, will come with an extended warranty except for mobile hard disk drives. The extended warranty will be applicable to the drives bought from authorized Western Digital dealers in India.
What do you think of WD's 5-yr warranty move?

     
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Comments
                                         Apr 20, 2009 12:37 PM
                                         Report as offensive
We have a requirement of Western Digital Share Space (8TB & 4TB) Kindly provide your offer for the same. Regards, Anand S.Deshmukh Dy.Manager (Procurement & Contracts) Schlumberger Asia Services Ltd. 91-22-2778 3800 Extn. 377 91-9920781012(Mb)
- ANAND, Schlumberger As, Mumbai
Reply  
                                         Jul 01, 2008 02:06 AM
                                         Report as offensive
i have an hard disk of westerndigital its Serial no : WMAD1A817164 and model no : WD400BB-00DEA0 plz snuggest me whether my HD is in warranty if yes / NO then plz confirm me the edate of expiry the warranty
- nitesh, itsource india , mumbai
Reply  
                                         Jul 20, 2007 05:35 PM
                                         Report as offensive
Hard Disk Not Working Properly
- Prasad, Rotonics, Hyderabad
Reply  
                                         Jun 03, 2008 04:50 PM
                                         Report as offensive
  i have taken WD usb hard drive but that not detect so where the replace in hyderanad
    - R.Pradeeop, orange bytes, Hyderabad
 
                                         Apr 01, 2008 09:07 PM
                                         Report as offensive
zenith pc warrany
- immad, spark, hyd
Reply  
                                         Feb 09, 2005 10:33 AM
                                         Report as offensive
Western Digital HDD with no doubt is a better HDD.The 5 year warranty has come as an advantage now to customers and dealers.Keep it up.PRIYA INTERNATIONAL is giving good support on this product.
- AJAY GUPTA, MOHAN COMPUTERS, SECUNDERABAD
Reply  
                                         Mar 05, 2008 10:16 AM
                                         Report as offensive
  u r contact number pls this mail
    - suni kumar, self computer, ongole
 
                                         Jan 16, 2008 12:42 PM
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How i replace my HDD, It is within warranty period.
- dinesh, Western Digital, pune
Reply  
                                         Nov 07, 2007 12:50 PM
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warranty system of hard disk western digital where the service provider of hard disk
- D.Abrol, Abrol Enterpris, Chandigarh
Reply  
                                         Dec 14, 2006 05:42 PM
                                         Report as offensive
Just wanted to verify the Lenovo association of PC solutions,Navi Mumbai as I could not find teh same on Lenovo web site
- Richa, 3i-Infotech ltd, Navi Mumbai
Reply  
                                         Aug 20, 2005 12:49 PM
                                         Report as offensive
Dear sir/madam, This is to introduce to you the above company to your attention that we are dealers of ink jet cartridges, hard drive seagate mobile phones and accessories and all types of products General Merchandise here in Uganda. The purpose of this E-mail therefore is to let you know tha we want to buy your products.There fore we request to send us your full address of your company so that we can send the cheque and send us the price list of your products and the catalogue of your products so that we can make business with you as soon as possible. We look foward to your reply as you get this E-mail. Best regards Ssewanyana Lawrence Managing Director SWL ENTERPRISES. p.o.box 29982 Benkiwanuka street. Kampala Uganda. Fax 256-41-345597 East africa uganda
- ssewanyana, swlenterprises, kampala
Reply  
                                         Aug 10, 2006 10:36 AM
                                         Report as offensive
It will be very good for customer as well as resalers
- Milind, Adarsha Electro, Belgaum
Reply  
                                         Aug 10, 2006 10:34 AM
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Plz. send the rates of zenith desktops and notebooks
- Milind, Adarsha Electro, Belgaum
Reply  
                                         Mar 08, 2005 01:58 AM
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It will be very good for customer as well as resalers
- arup, digital infotec, jorhat
Reply  
                                         Mar 08, 2005 01:43 AM
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I think it is a vry right decession.
- arup, digital infotec, jorhat
Reply  
                                         Mar 08, 2005 12:43 AM
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Ofcourse WDC is one of the trusted brand and giving 5 yr warranty is surely a best part of it but is found less in Baroda and most of the cities it needs to spread fast in the market to capture and get a good grip....
- MANISH BAKSHI, BABAJI ENTERPRI, Baroda
Reply  
                                         Feb 09, 2005 11:44 AM
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wdc is not a very popular product with si once the warranty is increased to 3/5 from 1 year and if the warranty is honoured with out noise from the parent company it makes sense to switch from samsung/ seagate. Question: zenith pc's come with wdc hdd zenith pc has a one year warranty what happens if the hdd crashes after one year does wdc honour the warranty
- sunil kripalani, pc solutions, navi mumbai
Reply  
                                         Mar 07, 2005 04:03 PM
                                         Report as offensive
  Dear Mr. Sunil, Please give me your Tel. No. so that I could contact you
    - Vinod kamble, Keshographic, Navi Mumbai
 
                                         Feb 15, 2005 10:20 AM
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wd hdd is very good attractive price also better than others and appreciating your plans with 5 yrs. warranty. but one thing is handling problem because packing not good hoping improvement in future.
- Rameshkumar, Panchamam Assoc, kearla
Reply  
                                         Feb 15, 2005 10:17 AM
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wd hdd is very good attractive price also better than others appreciating your plans with 5 yrs. warranty. but one thing is handling problem because packing not good pls improve in future.
- Rameshkumar, Panchamam Assoc, kearla
Reply  
                                         Feb 13, 2005 11:59 AM
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We have not yet tried this brand of hdd. However we would like to sell it in case the quality & price tag both match the enduser's requirement. T&C welcome please.
- Ramesh Tailang, Shreemaa India, Delhi
Reply  
                                         Feb 12, 2005 12:20 PM
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IT IS A GOOD INITIATIVE BY THE COMPANY, BUT REGISTERING FOR THE ADDITIONAL 2 YEARS (i.e. 4tH & 5th YEAR) DOES NOT SOUND GOOD
- VIPUL SHAH, HALLMARK SYSTEM, MUMBAI
Reply  
                                         Feb 12, 2005 02:07 PM
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  Seagate has started the things and manipulate the entire National Market by started 5 Yrs Warranty.. Seagate ke pichhe Samsung, Uske Pichhe Maxtor aur ab Aya WD.. Kyun Bhai..??Nothing gr8.. its all for Endcustomer. Seagate is having good after sales support as seacare Van comes to your doorstep for Repair & replacement warranty. WD is a very small cat compare to these big giants like seagate n samsung..
    - Ketan Bhagat, Omshakti, Mumbai
 
                                         Feb 09, 2005 11:43 AM
                                         Report as offensive
wdc is not a very popular product with si once the warranty is increased to 3/5 from 1 year and if the warranty is honoured with out noise from the parent company it makes sense to switch from samsung/ seagate. Question: zenith pc's come with wdc hdd zenith pc has a one year warranty what happens if the hdd crashes after one year does wdc honour the warranty
- sunil kripalani, pc solutions, navi mumbai
Reply  
                                         Feb 09, 2005 07:34 PM
                                         Report as offensive
  Sunilji, Please do contact us if you are interested in dealership for quality branded PC Brand Vintron. Plz call - 9323294947.
    - Pranav Doshi, Supertron Elect, Vasai
 
                                         Feb 09, 2005 07:41 PM
                                         Report as offensive
  Vintron is been manufactured as well as distributing nationally by Supertron. Supertron is an ISO 9001:2000 company. Please visit www.supertronindia.com for entire product range.
    - Pranav Doshi, Supertron Elect, Vasai
 
                                         Feb 09, 2005 02:04 PM
                                         Report as offensive
Extra efforts may be taken, if possible, by advertisement to know this facility or scheme to the ordinary students / parents etc. for better sale and confidence of customers
- Khare Vilas, IITM, Pune ( Maharashtra)
Reply  
                                         Feb 08, 2005 11:20 PM
                                         Report as offensive
Where do i register on the wdc site. Culdnt find the link. Can you please give us the directlink ?
- Chetan, CIC, coimbatore
Reply  
                                         Feb 09, 2005 12:29 PM
                                         Report as offensive
  Dear Chetan YOu can register on https://websupport.wdc.com/store/extwarranty/india.asp.
    - Shimul Gupta, Priya Limited, Mumbai
 
                                         Feb 09, 2005 12:07 PM
                                         Report as offensive
This is very much helpful for customers like us who use huge data sttorage devices This is a competiive move, anyway
- umesh MS, Anush Infobase, Bangalore
Reply  
                                         Feb 09, 2005 11:52 AM
                                         Report as offensive
good
- Anonymous, Anonymous, BLR
Reply  
                                         Feb 09, 2005 11:44 AM
                                         Report as offensive
Welcome. As Zenith is using WDC in all their PCs. Now we can convert more enquiries of assembled PCs to Zenith.
- Rajesh Deshpand, Bitwise Compute, Mumbai
Reply  
                                         Feb 09, 2005 10:00 AM
                                         Report as offensive
If you are seriously interested in giving 5 years than why this registration business. who has the time. the HDD goes inside the CPU box so how come a customer will register. Will the dealer have enough time to do registration on daily basis. This is really silly.
- Shrivallabh, Comtech Systems, Panaji - GOA
Reply  
                                         Feb 09, 2005 10:00 AM
                                         Report as offensive
it is most comen in competative market
- D.Srinand, Padmasree Compu, Visakhapatnam
Reply  
                                         Feb 09, 2005 01:55 AM
                                         Report as offensive
A very competitive & timely move indeed, will definately translate into higher numbers for WD.
- Khalid Hasan, Krystal InfoTec, Hyderabad
Reply  
                                         Feb 08, 2005 10:59 PM
                                         Report as offensive
It is Sounds Good.We are user Of WD HDD & also Sells it .It will be deliver More Relief to End User.Major Player Segate has done in Past,so the WD move is good towards market Share.
- Abu Naim, Orion Solutions, Gorakhpur
Reply  
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