Access to
Sales Representatives:
|
 |
| Are
your distributor's sales representatives
easily accessible and do they continue to
stay in touch after the sales is closed?
Rate the companies for their star sales
representatives. |
| |
| Breadth of Product
Line: |
|
| Does
your distributor provide such a wide range
of products that you are able to stock your
entire shop with a complete offering for
the customer? |
| |
| Consistency of Service: |
|
| How
efficient is the service you receive from
your distributor? |
| |
| Credit Availability: |
|
| Does your
distributor realize your needs and provide
valuable credit services as and when the
demand arises? |
| |
| Delivery Accuracy: |
|
| Does your
distributor ensure delivery of the right
products at the right place and on time?
Rate him on this most important aspect of
your business. |
| |
| Lead Generation or Demand Creation: |
|
| Does your
distributor recognize that Channels need
a helping push when the demand is slack,
and help provide possible business leads
to you? |
| |
| Product Availability: |
|
Timely availability
of the product enables you to sustain your
clients for a long time. Does your distributor
ensure the availability of the product as
and when required by you? |
| |
| Product Knowledge and Technical
Support: |
|
Is your
distributor tech-savvy and able to provide
you with the required product knowledge
and technical support when needed? |
| |
| Return Policies: |
|
Does your
distributor push the vendor to give you
the replacement without delaying the process? |
| |
| Understanding of Reseller Customers: |
|
Does your
distributor understand the basic necessities
of your customer, enabling him to deliver
the right solution? |
| |
| On-line Information and Availability,
Price: |
|
Is your
distributor keeping up with the changing
times and providing much needed information
to his end customers. |
| |
| Service Infrastructure: |
|
| Does your distributor have the
broad service infrastructure which will ensure
faster and better service to your clients?
|
| |
| Pre-sales Support: |
|
Does your
distributor work on enhancing good relationships
with your customers and provides assistance
on completing a sale? |
| |
| After-sales Support: |
|
Does your distributor understand that
after sales support can make or break
your business, and is a large factor in
helping you retain your clients, and provide
the required support?
View the
Overview
View the
Objective
|
