Acer Plans to Make Service Accessible

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By Charu Khanna , Jan 25, 2008 08:14 PM

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To establish and maintain a strong service network, Acer has some serious plans to improve on the service front. In that, the company is also in hunt of service partners across the country. The focus will be to address, unexplored areas.

Sudipto Ghosh, Chief Support Officer of Acer India said, “We have a plan of recruiting the service partners in around 199 cities and the focus would be on C and D class cities.”
It may be recalled that Acer currently has 150 Authorised Service Providers (ASPs) in 201 cities and is determined to reach the 400 partners.

The criteria for selecting a partner would depend upon Infrastructure, dedication, and capability to maintain the buffer stock and should be willing to invest in the buffers.
Sudipto Ghosh also said, “A service partner must have maximum bandwidth available in the region because low bandwidth can hamper the productivity of work.”

Acer also will organize a two-day technical training program for the engineers of service partners, which will enable them to tackle the technical problems in a better way and pass the Acer certification test, which is essential for everybody to be a partner.

Secondly, to achieve a greater customer satisfaction, Acer is coming up with a program for the end customers to give them online status of their service related issues. This is something like an online status update check. It will let a customer know on which their query is.

Sudipto said, “the customer just need to fill their complaint number to get the details and status of the service.” He added, “As we document all these things in a well organized manner, it won’t be a tough job for Acer to launch such a portal.”

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11 COMMENTS

Naresh, ACE Computer Systems, Vasai, Sun 27 Jan 2008, 10:49 AM

would be interested in being a part of acer service setup. Can cater to customers between Mira Road to Dahanu. Having Office very near to Rly. Station, making it easily accessible to all.

Sudipto, Acer India, Bangalore, Sun 27 Jan 2008, 08:17 PM

Dear Mr. Naresh,
Thank you for your interest in being a part of Acer service set up. Request to please contact our Ajesh Sharma of Mumbai Office at 93 232 93296. He will also be reached at ajesh.sharma@acer.co.in

SB ORiON, Assam, Guwahati, Fri 08 Feb 2008, 10:16 AM

SB ORiON Officially launching the COMBO PC in North East Region on 18th Feb. 2008. At Prag Plaza Complex, Bhangagarh, Guwahati.
COMBO PC: It works in 19 volts, power consumption is approx. 40 watt. Where as any other PC consumes 350 to 450 watt.
Combo PC saves energy, All-in-one compact design, Folding & Portable, Occupies minimum space, light weight, Ideal for Home and Offices uses. COMBO PCs are now available in five different models and in two different colors; soon it will be available in six different colors. At a price point starting from Rs. 18,500.
This COMBO PC is unparallel when Space is at premium, power is a necessity and beauty is a must, the Druptech All-in-One COMBO PC has everything you need in a slender space-saving design.
Combo PC will be available at all retail out lets in entire North Eastern Region.

Pushkaraj, Excel, Pune, Mon 28 Jan 2008, 10:20 AM

please let me know whom to contact for having a Acer service centre in Pune

Mahesh Kulkarni, Acer India Pvt Ltd, Pune, Mon 11 Feb 2008, 09:39 AM

Dear Mr.Pushkaraj,
Thank you for your interest shown. Please contact our Support Manager , Pune - Mr. Mahesh Kulkarni Mobile 93 716 15696 email mahesh_kulkarni @acer.co.in

Justus U P, Aashwincomputers, Marthandam, Mon 28 Jan 2008, 03:28 PM

Thank you ACER.
Your plans are very Good, The top think is two days Service training.

Sunil, suyash computer, pune, Fri 08 Feb 2008, 12:06 PM

PLS. GIVE US THE CONTACT DETAILS FOR FURTHER TALK

Sudipto Ghosh, Acer India, Bangalore, Sun 10 Feb 2008, 09:41 AM

Dear Mr. Sunil, Thank you for your response. Please contact our Support Manager , Pune - Mr. Mahesh Kulkarni Mobile 93 716 15696 email mahesh_kulkarni @acer.co.in

Vishal, Total Solutions, Delhi, Sat 09 Feb 2008, 12:53 PM

Laptop-9871235150

Rahul, Acer User, delhi, Wed 26 Mar 2008, 04:44 PM

where can i check my RMA online..

Give me the link..

Rajeev Misra, ABC, NCR, Sat 05 Dec 2009, 01:38 PM

Hi,
I have bought Acer Laptop 4736 (Oct 2009). Within a week, it was not booting. After 2 hour, it started normally. I was embarrassed when I had to give important presentation. It was not starting. Any how I managed and after few hours it started normally. I called up customer care and they asked to visit service centre. At service centre (Ghazibad), they said that motherboard had some problem. Service centre collected my laptop. I kept following up with service centre for next 24 days. At last they received motherboard from Bangalore and replaced the same. Next day it was not showing any sign of life. It was completely silent. Again I had contacted to service centre, they expressed same problem. I again asked customer care. This time reply was same… ‘Our service centre would take care’. I asked to replace this laptop as it had manufacturing defect. But customer care and service centre both denied and told that they are helpless. They could only provide warranty. Now I am left with this pathetic laptop. How many times I need to change motherboard? There is nobody to resolve this problem.
I have wasted my time in follow-ups with service centre. I simply request you to return my hard-earned money. I would be the happiest person.
Respond this mail with in 48Hr. or I would be posting blogs (LinkedIn, FaceBook, twitter) on internet and definitely I would also give my complaint to news papers and TV channels.
Regards,
Rajeev Misra
rajeev_misra78@yahoo.com