To establish and maintain a strong service network, Acer has some serious plans to improve on the service front. In that, the company is also in hunt of service partners across the country. The focus will be to address, unexplored areas.
Sudipto Ghosh, Chief Support Officer of Acer India said, “We have a plan of recruiting the service partners in around 199 cities and the focus would be on C and D class cities.”
It may be recalled that Acer currently has 150 Authorised Service Providers (ASPs) in 201 cities and is determined to reach the 400 partners.
The criteria for selecting a partner would depend upon Infrastructure, dedication, and capability to maintain the buffer stock and should be willing to invest in the buffers.
Sudipto Ghosh also said, “A service partner must have maximum bandwidth available in the region because low bandwidth can hamper the productivity of work.”
Acer also will organize a two-day technical training program for the engineers of service partners, which will enable them to tackle the technical problems in a better way and pass the Acer certification test, which is essential for everybody to be a partner.
Secondly, to achieve a greater customer satisfaction, Acer is coming up with a program for the end customers to give them online status of their service related issues. This is something like an online status update check. It will let a customer know on which their query is.
Sudipto said, “the customer just need to fill their complaint number to get the details and status of the service.” He added, “As we document all these things in a well organized manner, it won’t be a tough job for Acer to launch such a portal.”