Help maximize investments and increase lab productivity through analytical instruments
Mumbai, July 23, 2012: Agilent Technologies, the global leader in the test and measurement industry today announced the launch of their aftermarket solutions. These solutions are being called “Agilent CrossLab”, a press statement said.
Agilent CrossLab is the combination of multi-vendor services as well as supplies to customers who use non-Agilent instruments. Agilent had launched multi-vendor support services to customers as early as January 2010. Recently, Agilent combined supplies and services under one umbrella called Agilent CrossLab for ease of customer understanding. Among others, Agilent supports equipment and supplies of companies like Bruker, Dionex, Perkin Elmer, Shimadzu, Thermo Scientific and Waters.
Speaking on the launch, Siva Kumar Pasupathi, Country Manager for Life Sciences & Chemical Analysis Business in India, said, “With the launch of CrossLab, we are now closer to the customer than ever. And we have invested in every sphere of customer touch points, whether it is the number of engineers in the field, their training and certification, or maintaining an exhaustive inventory. We are well positioned to bring delight to each and every customer, even if their original equipment of choice was not from Agilent.”
Parmeet S. Ahuja, President and Country General Manager, Agilent India, commented, “Agilent service quality and expertise is well-recognised in the industry. It is our commitment to our customers in India that this same expertise is available to them, even if they have equipment that is non-Agilent. In fact, in most cases, Agilent supplies enhance the performance of their non-Agilent equipment. That is a testament to Agilent innovation.”