IT services and technology support company CSS Corp, has been named as the winner of the Customer Service Excellence Award 2017 by IT industry body NASSCOM.
The NASSCOM Customer Service Excellence Awards were given the BPM Summit 2017 to recognize innovations by organizations that deliver highly personalized, outcome driven and revenue focused services to their customers.
CSS Corp has been redefining customer engagement by focusing on enabling customers in generating additional revenue streams by leveraging new-age technologies to understand customer behavior. CSS Corp’s REAP (Revenue Enablement and Profitability) Framework - Growth Navigator Suite offers a gamut of modular solutions covering Premium Tech Support, as a Service Model, White Labeled Managed Services and Professional Services, said the company in a statement.
“It is really heartening to see the pledge that the companies in the industry have taken towards enhancing business delivery for clients; today companies are working towards creating processes and leveraging new technologies to increase the delivery quotient of their customers. This trend will go a long way, helping firms in leveraging the technologies they invent today to ensure business sustainability in the future. Out of the 115 submissions received from 54 firms across the BPM industry, firms were adjudged on the parameters of Co-Creation, Process Improvements, Return on investment and Transformation, NASSCOM would like to congratulate all the companies who were felicitated as part of the same,” said, Raman Roy, Chairman, NASSCOM.
“For the past 50 years, the primary focus of majority of large outsourcing contracts has always been to reduce cost, automate back-office business processes & manage IT remotely. Driving revenue for customers has been farfetched. IT vendors seldom discuss solutions whose value proposition is around helping customers generate new and additional revenue streams,” said, Manish Tandon, Chief Executive Officer, CSS Corp.