—CT News Bureau
Mumbai, April 09: Following the success of D-Link Direct Service - DDS’, the company has decided to expand the footprints of this post service support for customers in smaller towns and districts. The DDS service was launched by D-link in mid-2013.
As a result, the new and enhanced service support system will make the turnaround time faster and increase the footprint for DDS pan India.
This service with its new regional model will be backed by D-Link Service Centers (DSC) along with D-Link Service Partners (DSP) and D-Link Authorized Collection centers (DAC). So with a presence in over 150 cities, DDS will now offer faster and reliable service to customers across India. All regional DDS Centers are equipped with state-of-the art BGA (Ball Grid Array) facilities to support quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL Broadband, Wireless and selected 3G Life Style Products.
Balgond Chougula, VP – Customer Support Services, D-Link (India), said, “With Regional DDS model we aim to reach out to our customers present even in the remotest of location through our innovative and agile service approach.”
D-Link Direct Service is a one-stop service solution that offers ‘Service at doorstep’. Now with D-Link Direct Service (DDS) in action the customer hassle of going to the nearby service center with the faulty product unit and then going back to collect the repaired unit will be eliminated.
Once the customer lodges the complaint with D-Link toll free support 18002330000 or via. E-mail DDS.Support@in.dlink.com, D-Link will arrange for the product in concern to be picked from customers’ door-step & will have it replaced with a working model there and then. Once the complaint is logged into the system, customer will also receive an SMS stating the status of the advance replacement unit dispatched, said the press release.