– Swaminathan Balasubramanian

Chennai, Sep 19: Taking note of the reports about problems faced by channel partners due to the de-activation of product keys supplied some months ago, IT Security major E-SET has suggested that its new vendor would be responsible for resolving any such issues.

Reacting to a report published on Channel Times last week titled Virus Alert Sounded In ESET India Distribution System”, officials from the company’s Singapore office said “We appreciate the channel partners’ hard work, as well as the commitment to promote and grow the ESET brand.”

ESET APAC Steps in to Address Partner Woes

“Moving forward, our partner Sakri IT Solution will be responsible for distributing/supporting ESET products in India. In case of any reseller who is currently supporting and promoting ESET products faces any challenges due to the recent change, they can contact Sakri IT Solutions for support, they will assist and find the best possible solution,” a company official told Channel Times on phone.

They also confirmed that the distribution agreement with ESS Distribution had been terminated as of August 10m August 2016 due to what they described as “an alleged breach of the agreement by latter.” The e-mail response also says that “despite reminders from E-Set, ESS Distribution has said to have failed to pay several ESET invoices since 2015 which resulted in substantial overdue amount.”

The security player has also said that India remains one of the top priority markets for ESET in the APAC region, and in order to further grow their business, ESET will be strengthening introducing new consumer and business products in the market.

ESET is set to launch Version 10 of the consumer lineup by October 2016 followed by Encryption and Two factor authentication products in business segment.

(This is a Developing Story - Channel Times has also raised some of the concerns of the channel partners with ESET. We have also sought some clarifications from ESS distribution. We will keep updating the responses. Stay tuned to Channel Times for more information)