First IT Services Company in India to be appraised at CMMI for Services (Version 1.3) Level 5
Mumbai: Fujitsu Consulting India announced in a news release that it has been successfully appraised at Level 5 of the SEI’s Capability Maturity Model Integration for Services (Version 1.3).With this achievement, Fujitsu Consulting India is the first organization in India and second in the world, to be appraised at CMMI for Services (Version 1.3) Level 5 which underscores the maturity of the firm’s fast growing Application Management Services and Infrastructure Management Services business.
Commenting on the achievement, Rajeev Gupta, President, Fujitsu Consulting India said, “The CMMI Level 5 assessment for Services v1.3 is a significant milestone in driving our commitment towards the quality of experience of our clients”. He added “Fujitsu’s philosophy of continuous improvement in process excellence translates into greater operational efficiency and superior delivery excellence for all our clients”.
Developed by Software Engineering Institute (SEI) of Carnegie Mellon University, USA, CMMI Maturity Level 5 is the highest level of process maturity that independently verifies an organization’s capabilities to continuously enhance its processes through incremental and innovative process and technological improvements.
“CMMI for Services establishes a stronger correlation between client’s business goals and improving services to meet those business goals; we believe this significantly enhances the benefits our clients will realize from our quality practices” said Sunil Bhave, Vice President, Fujitsu Consulting India. “CMMI has helped us on the path of continuous process improvement and in our quest of constant productivity improvements while delivering better services to the client”, he added.
The CMMI model guides all types of service providers to establish, manage, and improve services to meet business goals. Besides better customer satisfaction and increased quality of services, the business benefits experienced by adopting the CMMI model includes, preparing the organization from potential disasters and get back to delivering services if the disaster occurs. It also ensures resources, that are needed to deliver services and also that services are available when needed and at an appropriate cost.
The main benefits cited by the CMMI model users are reduced risk, more predictable adherence to budgets and schedules and reduced re-work (which can reduce cost and schedule). Following these practices has shown to produce software and systems to work faster, better, and cheaper, when properly applied. Adopting the CMMI model, results in high ROI for an organization with long term enduring and consistent results.