Move Expands HCL’s Integrated Global Delivery Model (IGDM)
HCL Technologies Ltd., leading provider of global IT services unveiled its Global Delivery Centre for business process outsourcing services in Quezon City, Manila in the presence of Ms Fe Agoncillo-Reyes, assistant secretary of the Department of Trade and Industry (DTI), a press release said.
This centre which will employ 400 professionals, expands HCL’s Integrated Global Delivery Model (IGDM) to create global delivery capability for its clients. HCL will leverage Philippine’s time zone advantage to service a growing number of its global BPO customers in Financial Services, Healthcare & Pharma, MPE and other industries. HCL will deliver high value added transaction services such as F&A, SCM, and domain oriented industry specific processes from the Philippines centre. The move supports HCL’s high level of commitment to its customers by investments in people, facilities and processes.
“This Philippine centre reinforces HCL’s objective to provide customers with Next-Generation BPO Services, characteristic of deep-domain focus and Integrated Global Delivery that leverages our Employees First Customers Second platform. It extends HCL’s assurance of a homogenous experience and single service standards across all its BPO delivery centres. The plan for setting up the delivery centre in Philippines was influenced by country’s growing prominence as a strong BPO services hub,” said Rahul Singh, President, Financial Services, and President - Business Services, HCL Technologies Ltd.
Committed to hiring and developing talent locally, HCL is working closely with the Business Processing Association of the Philippines (BPAP) to better engage with professionals and academic institutions in the region. HCL will work closely with several local universities in the Philippines to recruit young graduates.
“We are extremely pleased with the commitment shown by HCL to collaborate with BPAP in the various initiatives spearheaded to create and sustain a robust pool of skilful and motivated workers to spur further growth. We are confident that with HCL’s plans for developing its Philippines centre, and through its involvement, we will help create a more flexible and training ground that will complement the industry’s talent and skill requirements,” said Raymond Lacdao, Executive Director, Industry Affairs, BPAP.“I would like to acknowledge and thank the Government, through the Department of Trade and Industry’s Philippine Trade and Investment Center in New Delhi, and the BPAP for the assistance they provided and in helping us to make the decision to select Philippines as one of the key BPO delivery locations,” said Rahul Singh.
In the context of a rapidly changing world, HCL is focused on positively impacting communities through local job creation and development of an ecosystem to support and encourage innovation.