NCR launches Total Premise Services expanding innovation in India

Financial, Retail and Travel companies can simplify their operations and reduce costs through a single service provider for all technology support

NCR Corporation today introduced NCR Total Premise Services that leverage NCR’s innovative services infrastructure in India to help branch, retail store and airport operators simplify the management and operation of all equipment through a single point-of-contact.

On this occasion, Jaivinder Gill, managing director, NCR India said, “The introduction of Total Premise Services and leading service innovation is part of our strategic goal to grow our business in India by introducing software and services to meet the needs of businesses looking for profitable growth.”

“NCR enjoys a leadership position in self-service technology and the unique understanding of the Indian financial markets and knowledge of consumer touch points makes it a preferred partner of choice for financial institutions to drive Total Premise solutions in India” added Sameer Sandhir, NCR-Services Sales leader for Emerging Markets.

According to Gartner, India’s IT services market is expected to grow from $9.5 billion in 2011 to $15 billion by the end of 2014. Through NCR Total Premise Services, institutions in India can turn to NCR as a single contact for the maintenance and repair of multi-vendor technology found within a branch, retail store or an airport including ATMs, personal computers, kiosks, terminals and voice and data networks.

The company also drives service innovation through NCR Predictive Services, which is the first managed service that will predict failures on assisted and self-service terminals, such as ATMs, before they happen and dispatch technicians before consumers are impacted.

NCR will leverage its dedicated Managed Services centre and extensive services foot-print across 260 service support centers in India, covering 4,500 contact points with 700 engineers on ground and a dedicated customer care centre.

NCR Corporation is a global technology company providing assisted and self-service solutions and comprehensive support services for ATM machines, POS, retail systems and airline check-in systems in more than 100 countries.