—CT News Bureau
Mumbai, Sept 04: City based Value added distributor Rashi Peripherals has been taking innovative ways to reach out to redefine the end consumer and partners experience with the use of digital and mobility. Now to improve issues related to repair and return of the products, the distributor has introduced a service application that would benefit the end consumer / Channel Partners waiting to get their product repaired through any of Rashi’s 56 service centers.
Introduction of this application cuts the consumer’s time in long queues, instead he can now have a status update in the palm of his hands.
Once the consumer has dropped off his product at a Rashi Peripherals service center, popularly known as RCC (RPTECH Care Centre), the applications data base would be updated in real time. The consumer after entering his mobile no / email id or inward receipt details, would then be able to access the status product from his smartphone. The app data will be updated in real time thus ensuring accuracy of the application.
Rashi is a company that is enriching consumer experience based on feedbacks from the consumers themselves, as a testament to the above statement the application has added a Feedback tab. This will be constantly reviewed by a quality control team in return, would help minimizing any human error or delay from the service center.
“This is the second application by the Team of Rashi, this time the spot light has shifted to delivering an impeccable service. We believe that a customer should only visit the service center to drop off and pick up his products, and for everything in between an application must suffice.” - Kapal Pansari, Director Rashi Peripherals. The RMA application is available on the Google Play Store