Bengaluru-based IT system integrator [SI], CS Infocomm, that offers a full range of automatic contact distributor, IVR and workforce optimization solution to enterprises has bagged an award from Genesys as the best performing partner of the year.
Genesys recognized its top performing partners during the annual Genesys APAC Partner conference held at the Gold Coast, Australia and CS Infocomm was the only Indian channel partner to have received this honor.
This year’s other Best Performing Partner award recipients from APAC were: Veridian Solutions and Datacom Services [ANZ], eSoon China Ltd [Greater China], NEC Corp. and Itochu Techno Solutions
[Japan], Netcom Solution Co., Ltd. [South Korea], besides the APAC divisions of Hewlett Packard Enterprise and Dimension Data.
On accepting the award for Best Performing Partner of the Year 2016, Asia Pacific, Anil Joglekar, Managing Director and Founder Member of CS Infocomm, said, “We have been partners with Genesys for some time now. Customer interaction management being our prime focus, we aim at integrating with businesses to form a top notch enterprise communication hub.”
“Working with Genesys has helped us employ the best-of-breed approach to develop connectors across industry’s leading platforms. With this recognition, we look forward to a more strengthened association with Genesys,” said Joglekar.
The conference also saw Genesys announce the expansion of its Asia Pacific Partner Network, with new partners in Asia and an increased presence across the region.
The expansion of the network means Genesys and its partners can offer complete solutions for customer engagement to a wider spectrum of companies across APAC. Solutions can be tailored to specific requirements, including complementary portfolio offerings such as unified communications and collaboration tools.
By joining the Genesys Partner Network, businesses can grow, increase operational efficiency with online tools, training and support, and ultimately achieve increased levels of profitability.
With the expansion of its Partner Network, Genesys has also incorporated enhancements to make it easier to do business with the company.
“We are continuously encouraged by Genesys growth across the APAC region, which is also driving the expansion of our partner ecosystem,” said Keith Budge, senior vice president of Genesys Asia-Pacific.
“To better support this expansion, we’ve created distinct technology, services and business partner categories within our program. This gives partners easier access to support, along with other benefits.”
Genesys currently numbers more than 1,000 partners worldwide, representing a mature and broad range of skills to ensure successful deployments and superior support and service for its customer engagement solutions.